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Ecommerce Customer Service Specialist - Work from Home - Dayshift

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Experience in ecommerce or customer service, Strong organizational and time management skills, Proficiency in online store platforms, None.

Key responsabilities:

  • Manage customer inquiries across all channels
  • Collaborate with partners to resolve service issues
Filta. logo
Filta. Scaleup http://www.filtaglobal.com
201 - 500 Employees
About Filta.
Filta offers Employer of Record services alongside recruitment services, enabling a holistic approach to international expansion and operational efficiency. By streamlining the remote hiring process and offering thorough education, empowerment, guidance, and support, we enable managers and employees to collaborate seamlessly and effectively. We can offer you a variety of different services to cater to wherever you are in your business lifecycle. Think of our services like LEGO blocks – flexible, buildable, and customizable. You can easily build offerings, tailoring the solution to your specific remote workforce needs. We give you the freedom to build and manage your remote team: your way. Filta Services: • FiltaEmploy Need an Employer of Record (EOR) to handle legal, HR, and compliance in 150+ countries? We manage payroll, benefits, and tax compliance so you can concentrate on managing your team your way. • FiltaRecruit When you need people locally or globally, we can help. We can help you find the right talent for you at home, or in countries such as the Philippines, Colombia, or Vietnam. • FiltaEquip Need the right computers for your team? We can help you source, buy, and lease equipment so you don't have to. • FiltaSpace Want your team to work in the same location? We help you source co-working spaces, dedicated desks, and office space to suit your needs. • FiltaSupport Need extra help? We offer 24/6 support with 15-minute SLAs for HR, compliance, purchasing, payroll, and IT helpdesk requests. Filta is proud to be: • Ranked among the Top 500 BPOs globally by Outsource Accelerator in 2024 • #4 BPO in Colombia • Top 10 New-Gen BPO in the Philippines • Host of the WORLD'S largest #Shopify Meetup in the Philippines, connecting over 1,000 retailers in-person and virtually Connect with us! Website: www.filtaglobal.com Email: hello@filtaglobal.com
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Job description

  • Join a trailblazing team in the kids' retail industry, shaping the future of children's fashion in Australia!
  • Save your time and money with our full-time, work-from-home setup!
  • The ideal candidate's workstation should be set up in a safe and secure location at home with stable and reliable internet not less than 25 Mbps.
  • The candidate will be required to use their own equipment to perform the role.
  • PHP40,000 -45,000 per month.
  • 6:00 am to 3:00 pm, Manila Time, Monday to Friday.

Benefits

  • HMO healthcare for you and your dependent.
  • 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
  • 13th-month pay.
  • Government Mandated Benefits.

About the Role

Reporting directly to an Australian General Manager, you will take on a crucial role as the first point of contact for the expanding customer base. Your primary focus will be ensuring an exceptional customer experience by addressing inquiries, resolving issues, and maintaining efficient processes. This position allows you to actively contribute to the growth and success of the business by fostering strong relationships with customers, streamlining order management, and collaborating with key stakeholders to meet and exceed customer satisfaction goals.


Key Responsibilities

  • Manage customer inquiries across all communication channels with professionalism and care.
  • Ensure daily orders are fulfilled by the warehouse team promptly.
  • Collaborate with partners to resolve customer service issues effectively.
  • Process and track return requests efficiently and thoughtfully.
  • Maintain accurate inventory updates on the online store.
  • Identify and implement process improvements to enhance the customer experience.
  • Accurately record customer interactions and measure performance against key metrics.
  • Support ecommerce, marketing, and public relations tasks as needed.

Experience & Software

  • A customer-focused individual with excellent communication skills.
  • Strong organizational and time management skills to handle multiple tasks.
  • Experience in ecommerce, customer service, or retail is a plus.
  • Proficiency in using online store platforms and inventory management tools.
  • A proactive problem solver with a keen eye for improving processes.


What’s Next?

Ready to make a move? Hit Apply, attach your CV and share your story through our quick questionnaire.
 

As this is an urgent requirement, if you want to fast-track your application, complete your application online and connect with Ires Salandanan at Linkedin - Ires Salandanan | LinkedIn

 

Please note you must be a Filipino citizen and submit your application in English.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Inventory ManagementE-CommerceOrder ManagementRetail ExperienceOnline Store

Other Skills

  • Customer Service
  • Problem Solving
  • Organizational Skills
  • Time Management
  • Communication
  • Relationship Building
  • Professionalism
Are you interested?

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