Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Success Manager (f/m/d) - 100% remote possible

fully flexible
Remote: 
Full Remote
Work from: 
Germany

Offer summary

Qualifications:

Experience in customer success management, Strong understanding of the gaming industry, Proven track record in account management, Excellent negotiation skills.

Key responsabilities:

  • Manage a strategic customer portfolio
  • Negotiate renewals and upsell opportunities
  • Oversee customer onboarding and training
  • Identify product gaps and suggest solutions
  • Drive initiatives to improve customer experience

PlaytestCloud logo
PlaytestCloud Electronic Equipment, Instruments & Components SME https://www.playtestcloud.com/
11 - 50 Employees
About PlaytestCloud
PlaytestCloud provides real insight into the player behavior in your games. Its service has been used for 45% of the Top 100 grossing mobile games. With PlaytestCloud, players test games in their natural environment and think-aloud while playing. PlaytestCloud captures the screen, microphone, and all gestures to give studios the full picture of how players behave and feel while gaming. PlaytestCloud adapts its service to fit the game studio's needs. Whatever test needs to be run, PlaytestCloud finds a solution to get the data and results specific to the game's needs. Game studios have seen benefits such as improved FTUE, better player retention, polished and enhanced game mechanics and lowered churn and drop-out rates. PlaytestCloud provides access to gamers from the top mobile gaming markets: US, UK and Canada. From casual gamers to hardcore gamers, we can target any target audience. PlaytestCloud was founded by graduates of the Hasso Plattner Institute and is made in Germany.
See all jobs

Job description

ABOUT PLAYTESTCLOUD

PlaytestCloud is a platform that lets gamers worldwide try out games and help game studios improve them by providing feedback. Over 60% of the studios listed in the App Store Top 100 grossing games charts have tested their games with PlaytestCloud. 

🏆 We’re the premier user testing provider for games - we help game studios worldwide make the best games they possibly can.

🏆 We build our own technology that adds screencast recording, security features, and player instructions to games.

🏆 We’re bootstrapped and profitable, with 400+ paying game studios and 1,000,000+ playtesters.

THE ROLE

We’re seeking an experienced and ambitious Customer Success Manager (f/m/d) to serve as a trusted resource for our key customers and partners in the gaming industry. Your role involves cultivating strong, effective relationships with valued customers and optimizing their lifetime value within your designated portfolio. This includes delivering an exceptional customer experience by leveraging the full potential of our products and exceeding customer expectations in terms of outcomes, results, and value. Additionally, you will play a crucial role in negotiating renewals and identifying upsell opportunities to further enhance customer satisfaction and loyalty.

Key Responsibilities:

🚀 Own and manage a strategic customer portfolio, focusing on enhancing adoption and strengthening retention across your business accounts within the gaming industry.

🚀 Generate pricing quotes and negotiate renewals, add-ons, and upsell opportunities to prevent churn and secure optimal terms.

🚀 Master the PlaytestCloud platform to provide customers with valuable insights and help them achieve desired outcomes.

🚀 Manage the customer onboarding process, including account configuration, training, and change management activities.

🚀 Identify product/process gaps and proactively suggest solutions during customer discovery opportunities.

🚀 Drive cross-functional initiatives to improve the overall customer experience and increase satisfaction and loyalty.

🚀 Employ pricing strategies in line with company standards, policies, and procedures.

If you're looking for an exciting new challenge that will allow you to showcase your skills, take full ownership of your work, and have a passion for delivering excellent customer experiences, we encourage you to apply for this great opportunity.

Required profile

Experience

Industry :
Electronic Equipment, Instruments & Components
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementAccount ManagementClient OnboardingPortfolio ManagementCustomer Success ManagementProduct KnowledgeUpselling

Other Skills

  • Negotiation
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

Customer Success Manager (CSM) Related jobs

See more Customer Success Manager (CSM) jobs