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Manager Call Center Operations

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Costa Rica

Offer summary

Qualifications:

Advanced leadership skills, Results oriented, Bilingual: Spanish & English, Experience in call center operations.

Key responsabilities:

  • Lead the consumer operations team
  • Track operation metrics and manage efficiency
TransUnion logo
TransUnion XLarge http://www.transunion.com
10001 Employees
About TransUnion
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good®—it’s our purpose, and what drives us every day.
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Job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Lead the Consumer ops team for GCC Costa Rica, being in charge of different teams with their TLs. Achieving the goals established for the different indicators, developing the team and interacting with local and global teams.

What You'll Bring:

SKILLS

  • Leadership

  • Results oriented

  • Ability to work as part of a dynamic team-teamwork

  • Problem solving-Proactive

  • Good Communication- emphatic

Education: Administrative career-business administration-system analysis

English level Advanced -Bilingual Spanish-English

Impact You'll Make:

RESPONSABILITIES

  • Hiring, training and developing staff

  • Track the operation, manage and call center metrics (efficiency, effectiveness, quality, satisfaction)

  • Interaction with leadership team (local and global)

  • Define operational strategy that allows the team to achieve the goals-rethink according to  situations

  • Coaching Team Leads

BEHAVIORAL PROFILE

  • Knowledge and experience in customer support process in credit and financial market

  • Previous experience: financial/Credit report information/call center operation

  • Work with different stakeholders

  • Continues improvement culture

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Manager I, Consumer Operations Support

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Service TrainingBusiness MetricsCall Center ExperienceCustomer SupportContinuous Improvement ProcessFinancial Market

Other Skills

  • Problem Solving
  • Teamwork
  • Communication
  • Leadership
Are you interested?

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