Responsibilities
This position involves support of the Enterprise Asset Management products. The ideal candidate will work with integrated applications in Customer Support. Tasks will include:
- Providing support to internal and external customers for product related issues
- Interfacing with internal customers, including software development and product planning
- Assisting with workshops and training as needed
- Performing technical tasks in support of installation and maintenance of EAM Products
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx, Microsoft Team, Zoom.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Focuses on developing knowledge in specific product suite or operating environments.
- Contributes information to the Support knowledge base.
- Manages workload effectively following Support Procedures.
- Troubleshooting technical part of the product (jboss, apache, database, sql code, cognos, webservices, adfs, deployment, log, GIS, Esri, etc)
Essential Duties
- Previous experience working in Support and Troubleshooting
- Good problem solving and analytic skills.
- Team player with the ability to build strong peer and interpersonal relationships.
- Strong organizational and multi-tasking skills.
- Able to provide oral and written communication that effectively articulates complex ideas.
- User of Microsoft Office applications
Education / Qualifications
Basic Qualifications
- Bachelor’s degree in business or computer science or has equivalent technical training and/or work experience
Preferred Qualifications
- Possesses working knowledge of operating environments and basic knowledge of product functionality
- Basic knowledge of Oracle and Microsoft SQL databases
- Technical background
- Experience with Maintenance Software
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
- In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
