About Us
Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.
Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.
LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.
We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.
A home for everyone.
Overview
Reporting to the National Installation Operations Leader, the Regional Install Manager (RIM) will own the Installation Capability within his/her assigned geography. The RIM operates the Region at or above key metrics in the following areas: Install capacity, Install quality, Install cost, Job completions and Customer experience. The RIM manages the Region according to the National Install Ops Leader's functional strategy and vision, but will also be expected to initiate local and regional programs as needed to excel in the key areas listed above. Monitors existing installers for quality and consistency with the National expectations.
Responsibilities
- Manages technical and customer escalations within the region.
- Delivers monthly completion targets by ensuring jobs are scheduled and completed in a reasonable time frame. Takes leadership role in resolving pre-install or post-install issues with installer, customer and sales operations.
- Measures existing installers against all metrics and execute a constantly evolving strategy that optimizes over-performing installers, while reducing exposure to under-performing installers
- Partners with talent acquisition staff to identify and recruit new installers within region
- Trains new installers within region
- Maintains regular focus on job cost metric via invoicing submittals and work order analysis
Qualifications
- Expands the efficiency of the entire production team (Install + Sales Ops) by creating tools and/or processes that improve on our key metrics
- Two to four years of experience in construction, home improvement or residential remodeling field.
- 2 years of management experience, preferably managing a team of field contractors
- Must be computer literate in Word, Excel, and Google applications.
- Strong communication skills that enable challenging discussions with Installer network and/or customers, ability to relate to distinct audiences including customers, sales representatives, installers, and various levels of management.
- Must be professional and have a good command of business English.
- Ability to multi-task.
- Significant air and ground travel required, up to 50% or greater.
- Field position, location ideally in Sacramento, CA or Las Vegas, NV area to support the West Region of the US.
- Minimum of associate’s degree or equivalent experience in construction-related field.
Hiring Range
The Hiring Salary Range for this position is
$79,000.00-$109,000.00 annually.
(Salary offer to be determined by the applicant’s education, experience, knowledge, skills, location, and abilities, as well as internal equity and alignment with market data.)
Other Compensation: This role will be eligible to participate in the monthly LHS incentive Bonus.
EEO Statement
AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL’s request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place.
Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.
