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Implementation Manager

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3+ years of implementation or project management experience, Experience in highly technical SaaS startup environment, Familiarity with project management methodologies, Experience with Salesforce-integrated products is a plus.

Key responsabilities:

Manage customer relationships from sales handoff to implementation
Project manage implementation process and communication

Verifiable SME https://www.verifiable.com/

51 - 200 Employees

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Job description

About Us:

Verifiable provides industry-leading, API-first solutions to automate credentialing and provider network management for the healthcare industry. Our software is used by some of the largest and fastest growing healthcare companies like Humana, TriWest, Spring Health, Modern Health, Talkspace and Grow Therapy. We are an official Salesforce vendor, and the #1 fastest-growing ISV partner on the Salesforce app exchange in 2023.

Responsibilities

Proactively manage customer relationships from sales handoff to successful implementation

Partner directly with clients to enable them to successfully implement Verifiable based on their unique scope and business objectives

Project manage the implementation process by aligning on project requirements, managing project plans, owning all customer communication, and coordinating teams to drive success through implementation

Effectively manage project expectations through regular meetings, project status reports and maintaining great relationships

Collaborate with internal teams on the configuration component of implementation

Organize and coordinate customer onboarding and training through virtual web conferences

Serve as the primary contact for all customer-facing requests during implementation

Act as a subject matter expert of the Verifiable product to drive product adoption

Requirements

3+ year of Implementation or Project Management experience in a highly technical SaaS startup environment

Having implemented a Salesforce-integrated product is a huge plus.

Able to effectively manage and prioritize workload to include driving implementation projects for several customers at a time while addressing each customer's unique needs

Possesses a fundamental understanding of project management methodologies, including scoping, consulting, issue/risk identification, and communication of overall project status

Self-starter able to thrive in a fast-paced, highly ambiguous environment

Highly collaborative, organized, detail oriented, solutions focused, and able to problem solve on the spot

Excellent written and verbal communication skills

Ability to specify technical changes/needs to technical teams

More About Verifiable:

We’ve grown to over 100 employees in 5 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding.

We value the many benefits of remote work, so we’re fully distributed across the US and internationally.

Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package.