Content Moderator

This position opened on December 12, 2024, and applications will close this week to allow time for candidate evaluation.

We are looking to fill five positions by the end of January.

Welcome to Miaplaza!

Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! Our K-8 platforms include Miacademy, Always Icecream, and Clever Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School. Our student base is rapidly growing, and we’re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities. 🚀

➡️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!

How you’ll make an impact (position summary):

Not your typical moderation team, Miaplaza’s Content Moderators are integral to fostering a safe, respectful, and engaging online community for children. More than just reviewing posts, our Moderators guide students in developing valuable social skills while ensuring our educational environment remains welcoming and supportive.

We’re looking for someone who thrives in a fast-paced setting and has a sharp eye for detail. You’re comfortable making quick, thoughtful decisions while reviewing a high volume of student-generated content, including text, artwork, and videos. You understand the importance of creating a positive space for kids to express themselves, and you’re ready to step in with encouraging guidance when needed.

As a Content Moderator, you’ll play a pivotal role in shaping our community by monitoring student interactions, addressing concerns with empathy, and collaborating with your team to refine and improve moderation policies. You’ll also stay on top of pop culture trends, ensuring you connect with our young audience in meaningful ways. If you’re ready to take on the challenge of balancing speed and quality in a role that directly impacts children’s online experiences, we’d love to hear from you!

What you’ll do (responsibilities):

• Monitor and review a high volume of student-generated content, including text, artwork, and videos, ensuring compliance with community guidelines.

• Respond to student inquiries and concerns promptly and professionally to maintain a safe and supportive environment.

• Provide constructive feedback and encouragement to help students develop respectful social skills.

• Collaborate with the moderation team and management to refine content policies and improve moderation processes.

• Stay informed about trends and pop culture to connect effectively to our young audience.

• Make quick, thoughtful judgment calls to address content violations and uphold community standards.

• Participate in ongoing training sessions to enhance content moderation techniques and stay updated on best practices.

• Engage in continuous improvement efforts by sharing insights and suggestions with the team.

• Ensure a positive user experience by proactively identifying and addressing potential issues in the community.

• Track and document moderation actions accurately to maintain detailed records and support team goals.

➡️ Check out a day in the life of a Miaplaza Content Moderator!

Schedule:

Content Moderators work 4-hour shifts, with the option to work 2 back-to-back shifts in one day. Moderators are required to work 2 four-hour weekend shifts, totaling 8 hours per month. Miaplaza’s content moderation operates 7 days a week from 6:00 am - 10:00 pm ET (3:00 am - 7:00 pm PT). Candidates from any U.S. time zone are welcome to apply.

• Moderators begin on a part-time basis, with the opportunity to transition to full-time capacity within 1 to 3 months, depending on performance and experience.