Application Analyst-Cerner Scheduling

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

The Applications Analyst II – Cerner Scheduling will leverage their expertise in Cerner Millennium Scheduling to support system maintenance, enhancements, and troubleshooting. This role focuses on providing technical application support across multiple environments, with a primary emphasis on Cerner Millennium Scheduling and its associated functionality. The Analyst will work with clients and teams to resolve system issues, ensure system functionality, and deliver exceptional customer service. This position requires strong problem-solving, communication, and teamwork skills and operates under general supervision.

Key Responsibilities:

• Support Cerner Millennium Scheduling: Maintain and enhance the Cerner Millennium Scheduling suite, including troubleshooting, updates, fixes, and project support (on-call and off hours).
• System Configuration & Testing: Build, modify, evaluate, test, and maintain Cerner Millennium Scheduling functionality, including resources, appointment books, appointment types, Orders to Scheduling, and associated rules.
• Issue Resolution: Troubleshoot system issues to resolution and provide high-quality, timely customer service; escalate issues to vendors as needed and monitor vendor responses.
• On-Call Support: Provide after-hours, on-call support to resolve system issues as required.
• Collaboration: Work with client users and cross-functional teams to gather requirements, address issues, and ensure system performance aligns with client needs.
• Change Management: Adhere to change management processes for system updates, including break fixes and enhancements.
• System Testing: Perform system testing to validate functionality, ensuring all product features work as designed.
• Documentation: Document user requirements, system functionality, and build activities, including vendor specifications, integration testing, and version control.
• Enhancements: Assist in translating user needs into system feature enhancements and collaborate with system administrators for requests.
• Clinical Process Alignment: Ensure system support aligns with best practices in clinical and operational workflows.
• Independent Decision Making: Exercise independent judgment to assess situations and determine appropriate courses of action.
• Multi-Tasking: Manage multiple initiatives simultaneously and adjust to evolving priorities.
• Additional Duties: Perform other duties as assigned.

Knowledge, Skills, and Abilities (KSAs):

• Cerner Expertise: Proven experience in Cerner Millennium Scheduling build, maintenance, and support.
• Healthcare IT Experience: 2-3 years of application analysis and coordination or 5+ years of professional/technical experience in clinical workflow/operations or clinical systems support.
• Scheduling & Revenue Cycle Experience: In-depth knowledge of Cerner Millennium Scheduling (Cerner Surgical Scheduling experience preferred). Experience with other Cerner Millennium Revenue Cycle applications (e.g., Registration, Charge Services, Patient Accounting) is a plus.
• Upgrade Experience: Participation in Cerner upgrades is advantageous.
• Problem-Solving Skills: Strong troubleshooting abilities and the capacity to communicate solutions effectively.
• Communication & Interpersonal Skills: Excellent organizational, client, vendor, project team, and employee relationship skills.
• Analytical & Multi-Tasking Skills: Well-developed problem-solving, analytical thinking, and the ability to juggle multiple tasks simultaneously.
• Professionalism: Strong work ethic, customer service orientation, reliability, and punctuality.

Education and Experience:

• Education: Bachelor's Degree or equivalent work experience in a related field.
• Experience: 2-3 years of professional experience in a computing environment with progressive responsibility and 2-3 years of experience in Cerner Millennium Scheduling build, maintenance, support, and troubleshooting.
• Scheduling Knowledge: Experience with acute and ambulatory scheduling processes is preferred.
• Certifications: Cerner certifications are a plus.
• Ticket Management Systems: Familiarity with ServiceNow ticket management system preferred.
• Healthcare Experience: Previous experience in the healthcare industry is preferred.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.