Shopify Delivery Leader

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary

Job Purpose 

We’re looking to add a dynamic Shopify Delivery Leader to the Astound Digital team. You will be a leader of a high-performance Shopify team responsible for driving Shopify delivery. 

In this role you’ll get to:

• Overall responsibility for the performance and success of the Shopify delivery team and supporting both client success and sales teams. 
• Act a subject matter expert (SME) in Shopify features, designing solutions, using the Shopify API, private and public apps and other tools that extend the product
• Delivery Excellence: Oversee delivery quality, ensuring projects align with strategic objectives and Shopify best practices. Guide implementation approaches across requirements, integration, payments, and quality assurance.
• Solution Innovation: Develop transformative Shopify implementation strategies to optimize the customer experience, drive revenue growth, increase efficiencies, and reduce costs through enablement and omnichannel integration.
• Create frameworks, delivery models, resource plans, and approaches to key consultancy offerings to give structure and confidence to our customer, and support scoping new client engagements, orchestrate estimates and involvement in orals and pitches
• Support and provide estimates regarding timeline and resource management for the integration and development
• Ensure design is architected correct and meets Shopify best practices
• Responsible for delivering the quarterly and yearly strategic goals for the market delivery team and how this aligns to the teams personal objectives
• Grow our accounts across the full range of Astounds services through development of client strategies and plans supporting client success teams. 
• Drive demand, improve win-rates and increase client advocacy by positively impacting Astounds positioning as modern Shopify experts through thought leadership, market knowledge and insight
• Drive and win billable Shopify consulting engagements 
• Work with our Global Consulting market leads to support the development of the consultancy team proposition around the two key areas of structured digital strategy and digital change and the development of consultancy propositions and go-to-market strategies
• Understand Shopify market trends.
• Shopify Expertise: Stay updated on the latest Shopify features, applying this knowledge to enhance outcomes and propose innovative solutions. Provide thought leadership on best practices, tools, and methodologies to drive successful project deliveries.
• Familiarize the team with customer’s needs and development process;
• Take ownership of the project. Collaborate with the project team to drive closure to problems and open issues;

Your skills and qualifications:

• Overall experience of 10+ years with a minimum of 5+ years serving as a Subject Matter Expert/Delivery Leader for Shopify 
• Excellent knowledge of Shopify Community
• Experience consulting with clients on requirements, architecting and implementing best-practice-rooted solutions with the Shopify platform
• Deep experience/knowledge in designing, building, and testing business-wide distributed systems including knowledge of traditional and modern integration technologies (Web Services, MQ, Kafka, REST, GraphQL, ESBs, API Gateways, etc.)
• Proven background in driving digital innovation across technology, customer experience, data, process, and service offerings from development of the vision and strategy, obtaining internal support and approvals through business case development through to leading the execution of the plan.
• Demonstrated experience successfully building and managing a team
• Bachelor’s degree preferred; Master’s degree plus
• 2+ Shopify certifications

Good to have:

• Strategic thinking and business acumen
• Great client relationship building skills 
• Proven ability to build trust-based relationships within the client organization, including C suite executives and business decision makers, through demonstrated knowledge, executive presence and superb listening skills.
• Understanding of financial and ROI models, with the ability to review digital cross-channel sales, margin and profitability analytics and marketing reports to derive insights and propose actions
• Strong verbal, written and presentation business communications skills
• Leadership and mentorship capabilities to manage team of direct reports, influencing and building strong relationships with cross-functional leaders across the broader organization, working collaboratively to achieve results 
• Ability to combine data/evidence-based thinking with creativity and insight
• Be able to balance day to day client delivery and new business development

What we offer in return

• Work with people around the globe
• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
• Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
• Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.
• Culture of Success: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide