Operations Team Lead

Job Summary:

Job Description:

Team Leadership:

• Lead and manage the operations team, providing guidance, mentoring, and support.

• Plan and coordinate the deployment of applications, systems, and updates.

• Communicate deployment plans, status, and issues to stakeholders.

Operational Efficiency:

• Develop and implement strategies for efficient deployment and operation of systems.

• Oversee daily operations to ensure systems and services run smoothly and efficiently.
• Proficiency in documentation, change release processes, and participation in Change Advisory Boards (CAB).

• Monitor system performance and availability, ensuring that service level agreements (SLAs) are met.

Process Improvement:

• Implement and maintain operational best practices and procedures.

• Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.
• Hands on expertise in software development, demonstrating a deep understanding of the software lifecycle.
• Proficiency in managing release pipelines, ensuring smooth software delivery.

Compliance and Security:

• Ensure compliance with industry standards, regulations, and internal policies.

• Conduct regular audits and risk assessments to identify and mitigate potential vulnerabilities.

Requirements:

The ideal candidate will possess a bachelor’s degree in computer science, Information Systems or a related STEM field from an accredited college or university. Asset Management domain knowledge and/or experience working with state and local governments is a plus.

The successful candidate will possess the following:

• 7+ years of IT operations experience, with significant time in SaaS environments
• 5-7 years of SDLC experience
• Experience managing enterprise applications to SLA’s
• Experience with CI/CD pipelines, automation tools, and monitoring solutions.
• At least 3 years of experience leading technical teams.
• Must be able to work with changing deadlines and priorities in a fast-paced environment
• Excellent communication and interpersonal skills
• Experience managing enterprise applications to SLA’s
• Familiarity in managing / maintaining SOC1, SOC 2 and ISO 27001 certification
• Familiarity with relational databases (Oracle or MS SQL Server)
• An ability to make decisions often with incomplete information in stressful situations
• Travel: Less than 10%
• After-Hours work: Some required
• Soft skills
  • Attention to detail
  • Adaptability
  • Team player
  • Resilience

Benefits:

• Generous Paid Time Off
• 11 Paid Holidays

• Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution  
• 401k with employer match which immediately vests
• Annual Company Bonus
• Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
• Tuition Reimbursement Program
• Employee rewards and recognition programs
• Optional Employee Stock Purchase Program with company match
• Pet insurance
• TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
• Referral bonuses
• Employee engagement events
• Flexible remote work arrangements

Worker Type:

Number of Openings Available: