Field Services Supervisor

Note: This position is remote, but you must reside in Massachusetts or Connecticut.

CET is looking for a passionate and effective people leader to join our team as a Field Services Supervisor! This role is an active member of CET’s Management Team, providing leadership and guidance to employees and proactively increasing the effectiveness of our matrix organization. You will be responsible for ensuring the safety, integrity, quality, and compliance with policies and procedures defined by clients, regulators, and CET. In this position, you will champion CET’s commitment to diversity, equity, and inclusion.

For nearly 50 years, CET has helped people and businesses save energy and reduce waste. We partner with city and state agencies, utilities, homeowners, and business owners across the U.S. to build a just and equitable transition to the low-carbon economy.

CET offers excellent benefits, including vacation, holiday, and personal/sick time; medical, dental, and vision insurance; life insurance; disability insurance; and a retirement plan with a company match. This is a full-time, salaried, exempt, remote position with 8-hour shifts Monday through Friday. CET provides a monthly $85 stipend for your home internet and/or phone expenses.

You’re a great fit for this exciting career opportunity if you can:

• Lead the implementation and delivery of technical services related to decarbonization services, including energy audits across the organization, while maintaining systems to track and analyze key performance results.
• Supervise a team of technical professionals, providing clear direction, support, and accountability to ensure high performance and adherence to standards.
• Effectively investigate and resolve complaints or non-conformance issues, recommending and implementing corrective actions promptly.
• Oversee and enhance training plans for technical team members to address deficiencies and ensure compliance with industry standards.
• Ensure data accuracy and consistency by maintaining records according to established standards.
• Stay informed on the scope of work, deliverables, and project milestones, proactively addressing any risks to timelines or quality.
• Provide technical guidance and support to team members and stakeholders throughout the service and project delivery process. 

This exciting role helps make a difference in people's lives and helps the environment. In this position, you will:

• Develop and implement operational strategies and contribute to department budget planning while setting and tracking achievable goals. 
• Supervise, schedule, and manage the performance of a technical team conducting various decarbonization services. 
• Optimize resource allocation and ensure the availability of the tools, materials, and personnel needed to meet program and project deliverables. 
• Adapt tactics to accommodate changes in program requirements, personnel, or methods, ensuring operational continuity and success. 
• Utilize employee strengths through effective delegation, foster teamwork, and drive productivity through continuous improvement initiatives. 
• Identify skill gaps within the team, implement targeted training plans, and support professional development to enhance employee performance and ensure certification compliance. 

You will bring the following skills to this position:

• Experience in supervising field staff is highly desirable.
• A background in energy auditing, HVAC services, technical services, or resource management is preferred.
• Strong leadership and team management skills with a proven ability to collaborate, adapt, and foster a positive team environment. 
• Must be collaborative, team-oriented, and flexible with excellent written and verbal communication skills.
• Must be able to travel throughout MA and other Northeast states, if needed.
• Must be able to build industry expertise and achieve required certifications.
• You must live in Massachusetts or Connecticut.

Compensation and Benefits:

At CET, we are committed to transparency and equity in our compensation practices. The compensation range in the job posting reflects the range of pay available for this role. Individual compensation will be determined based on various factors, including but not limited to the candidate's qualifications, skills, and experience.

CET provides you with excellent benefits, including 3 weeks of vacation, 13 holidays, and personal/sick time; medical, dental, and vision insurance; life insurance; disability insurance; and a retirement plan with a 3% company match. CET provides a monthly $85 stipend for your home internet and/or phone expenses. 

A little more about us:

For all of our work, we bring together a diverse team of environmental specialists, building scientists, engineers, sales, operations, and communications specialists to implement cost-effective and lasting solutions. We’re a hands-on, action-oriented organization—every day someone on our team is:

• Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities;
• Keeping used building materials out of the landfill;
• Helping businesses implement wasted food diversion programs;
• Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification;
• Designing outreach materials that help make green make sense for our target audience.

We are committed to racial justice and inclusion and we are looking for someone who can contribute to the diversity to the CET team by bringing their insights and life experience to support our work in historically underserved communities and our success mitigating climate change. Bilingual English-Spanish candidates are strongly encouraged to apply. Your role is:

• Participate in required and elective training and development opportunities.
  
• Use cultural competency in your interactions with customers and coworkers to foster inclusion and support diverse identities.

The need to tackle climate change and rapidly decarbonize our economy makes our work more urgent than ever!

CET is committed to Diversity, Equity, and Inclusion (DEI) as a foundational ethic of our company culture. The candidates we seek share this commitment and strive to support it in our collaborative, non-linear, and continuous learning environment.

CET is an equal opportunity employer and provider. We strive for a welcoming and inclusive environment. Diverse applicants are encouraged to apply. You may include military service assignments and any verified work performed on a volunteer basis. If you are an individual with a disability needing reasonable accommodation or assistance at any time during the application process, please contact us at hr@cetonline.org. Please do not email us your resume. Applications are only accepted into our applicant tracking system, via this link. Thank you.

Compensation$61,117 - $73,341 annually