Technical Support Scientist

• Answer domestic and international technical questions via email, phone, webchat and video call
• Perform root-cause analysis on product performance issues with QC and Production departments and follow-up with the customers as needed, and record events in the Quality Management System (QMS)
• Review, process and follow-up on product sample requests
• Provide technical guidance on customer facing calls with the Commercial team
• Relay customer feedback and trends to product development and marketing teams
• Update and maintain Mirus Bio online transfection database – Reagent Agent (mirusbio.com/ra)
• Update and maintain quarterly product citations database for Mirus Bio products – Citations Database (mirusbio.com/citation)
• Create and edit technical product literature including user protocols, safety documents and quick reference materials for existing and new products.
• Work in the lab to support the Application Support Scientist, external customer needs, products, and internal knowledge database.
• Contribute to timely reports detailing technical service call logs, email, customer product performance issues, product sample statistics and other technical support activities
• Relay Mirus’ product positioning and value to customer effectively in alignment with Marketing department
• Actively provide feedback regarding customer requirements, product evaluations, and general product improvements
• Draft copy for technical marketing pieces including, but not limited to whitepapers, application notes, advertorials, website, email blasts, and social media
• Generate new ideas that grow market share and improve customer satisfaction
• Maintain strong working relationships within R&D, Marketing, Sales & Support, Customer Service, Product Management, Production, and Shipping departments
• Stay abreast of the latest trends in the field via literature and personal communications with researchers and other life science suppliers
• Demonstrate behavior outlined within the Mirus Bio Employee Handbook.
• Perform other duties as assigned by Technical Support Supervisor.

• Bachelor’s degree (in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics) or a life sciences-related discipline with a minimum of 4 years of life science research/lab experience equivalent experience with demonstrated performance required
• Master’s degree or PhD (in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics) or a life sciences-related discipline preferred.

• Minimum of 3-5 years of experimental design and troubleshooting required.
• Three or more years wet lab experience required. Recent experience (within the last 3 years) is preferred
• Three or more years of public speaking/presentation experience required.
• Experience with transfection, electroporation and viral transduction workflows is preferred
• Strong problem-solving skills and the ability to find scientifically relevant content on the internet are required.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), e-mail and the use of the Internet is required
• Experience working with Customer Relationship Management (CRM) software (e.g. Salesforce or other) preferred
• Excellent written, verbal, listening and presentation skills and previous experience giving technical oral and/or poster presentations to other scientists is required
• Effective in problem-solving, organization and acting with little direction is preferred
• Comfortable with setting and upholding deadlines, working in a cross-functional team setting
• Firm understanding of molecular biology, cell biology and related fields and ability to clearly communicate complex technical information
• Approachable, friendly personality and ability to work well in a highly collaborative team environment
• Product management, marketing or technical support experience in a life sciences company is preferred

• Ability to travel independently up to 10%, including overnight travel
• Ability to drive a vehicle; Must have current and valid U.S. driver license

• Empower
• Passion
• Integrity
• Compassion
• Collaboration
• Innovation

EEO/AA Statement

Mirus Bio is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. Mirus Bio makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Accommodation Statement

Mirus Bio is committed to the inclusion of all qualified individuals in the hiring process, including but not limited to those with disabilities. If you require reasonable accommodation(s) to participate in the application or interview process, please contact HR@mirusbio.com.