Partner Success Manager

The Partner Success Manager will play a pivotal role in fostering and enhancing relationships with strategic partners in the cellular and telecom industries. This role requires a strong technical understanding of our product, expertise in sales enablement, and the ability to take ownership of processes from 0 to 1. The primary focus will be on managing key partnerships, driving revenue growth, and ensuring the success of our collaborations. Success in this role demands strategic thinking, relationship management, and a deep understanding of our product and market dynamics.

THE DAY-TO-DAY

• Develop and execute strategies to increase revenue through new and existing partnerships, identifying upselling and cross-selling opportunities.
• Build and maintain strong, collaborative relationships with key partners to drive mutual success.
• Serve as the primary point of contact for partner inquiries, concerns, and escalations.
• Collaborate with internal teams to resolve issues, optimize partner performance, and implement strategic plans for partner success.
• Leverage technical product expertise to guide partners in understanding and adopting solutions effectively.
• Analyze market trends and competitor activities to identify potential opportunities or threats and share insights with internal teams.
• Proactively address challenges and roadblocks within partnerships to maintain smooth collaboration.
• Clearly articulate the value proposition of our products, providing partners with regular updates on industry trends, product enhancements, and other key information.
• Define and track key performance indicators (KPIs) to measure partnership success and identify areas for improvement.
• Use data-driven insights to optimize partner strategies and performance.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive company success.

WHAT MAKES YOU QUALIFIED

• Minimum 4 years experience working in partner success, partner management, or a similar role (preferably for a startup).
• Bachelor’s degree in Business, Marketing, or equivalent practical experience.
• Proven track record of successfully managing strategic partnerships and driving revenue growth.
• Strong understanding of technical products and the ability to communicate their value to partners effectively.
• Experience enabling partner teams with tools, resources, and training to drive success.
• Demonstrated ability to build and own processes from 0 to 1, driving operational excellence.
• Expert project manager with great organizational skills.
• Self-starter with a solution-oriented mindset.
• Strong interpersonal skills, ability to think strategically, and problem solve. 
• Excellent written, verbal, and presentation skills.
• Experience with Hubspot or similar CRM software.
• All around team player, fast, and self-learning individual.

The base salary for this position ranges from $80,000 to $120,000 with performance-based incentives including bonuses and/or commission. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. 

WHY YOU’LL LOVE IT HERE

• Unlimited vacation
• Paid sick time 
• Competitive health benefits, including medical, dental and vision insurance
• Robust 401k program – to invest in your future
• Monthly wellness stipend (e.g., gym yoga, meditation, etc..) – we value your well-being
• Monthly treat yourself stipend – dinner on us!
• Remote workspace stipend – Work from home or from a shared workspace — you decide.
• Paid volunteer time – giving back to our community is important to us!
• Annual learning credit –explore personal interests that excite you
• …and so much more!