Systems Sustainment Administrator - 1st Shift

NGDS is seeking a highly skilled and motivated Systems Engineer to serve as an Systems Sustainment Administrator within a dynamic and fast-paced 24/7 operational team. This critical role supports the sustained operation and maintenance of a newly deployed naval enterprise transport network, ensuring 24/7/365 availability and reliability. As an Systems Sustainment Administrator, you will play a key role in troubleshooting and resolving Tier 1-2 operational issues, leveraging a suite of tools and processes to monitor the performance and availability of managed services and systems across multiple exchange points. This position is integral to maintaining the operational integrity of a mission-critical network, requiring both technical expertise and a commitment to excellence in service delivery. 

This position will work a schedule of 7am - 3pm, 5 days per week, and will include weekends and a rotating on call requirement. Candidates must be within 50 miles of work building in the following cities: Charleston, San Antonio, San Diego, and DC, with other locations TBD.

Roles and Responsibilities:

• Incident Response: Quickly identify, triage, and address outages, analyzing symptoms and potential root causes to implement effective resolutions or escalate to Tier 3 support when necessary.
• Performance Monitoring: Utilize advanced monitoring tools to oversee network infrastructure and ensure optimal performance.
• Communication & Collaboration: Provide clear, professional written advisories to customers and operations staff, translating technical information into actionable insights. 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required/Desired Skills:

• 2 years relevant experience in supporting a large network infrastructure.
• Bachelor of Science degree in Computer Science or a related discipline is preferred but not required.
• A strong working knowledge with Routers, Switches, Firewalls, and Virtual Private Network devices.
• A good understanding of TCP/IP in regards to routing and subnetting
• Must be a team player that can work under pressure with good written and oral communication skills
• Experience with the following services:
  - Linux
  - Windows Server
  - Active Directory and Group Policy
  - DNS
• Experience with the following a plus:
  - Python, BASH, Powershell, or similar
  - Ansible (Tower), Puppet, Chef, Terraform, Containerization, Jenkins, or similar
  - VMWare vSphere
  - InfoBlox DDI
• Other requirements:
  - Adapt rapidly to new systems and technologies
  - Resolve complex issues efficiently and effectively
  - Communicate technical details in a clear, concise, and professional manner to diverse stakeholders
  - A strong sense of urgency including self-governance on task priority
  - Must be willing to work shifts to cover a 24x7 operational environment
  - Must be willing to cover on-call schedule on a rotating basis 
• DoD Secret Clearance or higher required.
• DoD 8140 Compliance is required.
• Outstanding organizational and time management skills
• Excellent communication and interpersonal abilities
• Reliable with exceptional work ethic
• Detail oriented with self-motivated attitude
• Collaborative, team focus to support cohesive work team
• Ability to handle competing priorities with high expectations in a team-oriented environment

About the Company:

NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.

Benefits:

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
• Company provides short and long term disability plans.
• 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
• Comprehensive training and development program.
• 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.