Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Solutions Engineer at Miter, you will serve as the technical bridge between our customers, sales team, launch team, and product organization. You'll own customer discovery throughout the entire lifecycle, translate complex requirements into clear blueprints, advise on product gaps, and lead the implementation of new features and integrations. This role sits within the Miter delivery organization.
Responsibilities
Lead technical discovery by scoping product requirements and creating detailed blueprints for new product features and integrations
Research and evaluate technical feasibility of 3rd-party API integrations and data flows
Project manage new development initiatives, including customer communications, expectation setting, testing, and training
Support Launch Managers with technical integration questions and complex customer configurations
Design and deliver product demonstrations for enterprise clients to build trust and increase conversion
Create and maintain comprehensive documentation for complex product flows, including integrations, mobile app permissions, and accounting configurations
Provide technical expertise during implementation process for critical features like Work Order data flows and Salary Allocation rules
Qualifications
3+ years leading customer-facing technical deployments
Strong background in engineering or computer science with ability to understand technical systems
Exceptional communication skills, able to explain technical concepts to both technical and non-technical stakeholders
Proven project management experience, capable of juggling multiple simultaneous projects
High customer empathy with ability to translate ambiguity into clear action plans
Experience working with APIs and technical integrations
Strong problem-solving abilities and attention to detail
Ability to work cross-functionally across Sales, Product, and Customer Success teams
Nice to Have
Construction accounting background with understanding of job-costing and dimensional accounting
Experience with Sage ecosystem, Acumatica, or Netsuite
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
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