ERP Business Applications Manager

Job Summary:

We are seeking a skilled and experienced ERP Business Applications Manager to oversee the implementation, management, and optimization of the ERP systems within our organization. The ideal candidate will have a deep understanding of ERP processes, and preferably IFS, and will play a pivotal role in improving operational efficiency, system functionality, and business workflows. This role will involve collaborating with cross-functional teams to align the ERP system with business needs, manage system upgrades, and provide technical support to ensure smooth day-to-day operations.

Key Responsibilities:

• ERP System Management:
  • Oversee the ERP systems, ensuring it is configured and operating effectively to meet the business requirements of all departments.
  • Lead the implementation of new ERP modules and functionalities, ensuring alignment with organizational needs.
  • Act as the primary point of contact for all IFS ERP-related inquiries and issues.
• Project Management:
  • Manage ERP implementation and upgrade projects from initiation to completion, including planning, resourcing, and delivery.
  • Collaborate with stakeholders to estimate; prioritize; gather requirements, design solutions, and ensure that projects are completed on time, within scope, and on budget.
  • Develop and maintain project plans, timelines, and documentation.
• System Optimization & Process Improvement:
  • Continuously assess and optimize ERP workflows and configurations for better efficiency and scalability.
  • Identify areas of improvement within business processes and recommend system enhancements to address these needs.
  • Ensure that ERP processes are standardized across the organization and align with industry best practices.
• Support and Troubleshooting:
  • Provide day-to-day support for ERP-related issues, troubleshooting problems, and offering solutions in a timely manner.
  • Work closely with IT support teams to ensure the ERP system's infrastructure, security, and performance are maintained.
• Training & User Support:
  • Develop and deliver training programs to ensure end-users have the knowledge and skills to effectively use the IFS ERP system.
  • Provide ongoing support to end-users and act as a resource for troubleshooting or training needs.
• System Maintenance & Upgrades:
  • Plan and manage ERP system maintenance and upgrades, ensuring minimal disruption to business operations.
  • Stay current on new features and functionalities of IFS ERP and integrate them into the system as appropriate.
• Collaboration & Reporting:
  • Work closely with other departments (Finance, Manufacturing, HR, Supply Chain, etc.) to ensure the ERP system meets the needs of each functional area.
  • Provide regular reporting on ERP system performance, issue resolution, and project progress to senior management.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent work experience).
• Proven experience managing or supporting ERP systems, specifically IFS ERP (IFS Applications), in a mid to large-sized organization.
• Strong knowledge of IFS modules, such as Accounting/Finance, Supply Chain (procurement and Inventory), Field Operations, Dispatch/scheduling; Billing/AR.
• Excellent project management skills, with a demonstrated ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into ERP system solutions.
• Excellent communication skills, both written and verbal, with the ability to engage with technical and non-technical stakeholders.
• Ability to work collaboratively in a cross-functional team environment of FTE’s and contractors

Preferred Skills:

• Experience in leading or managing ERP teams.
• Knowledge of industry-specific best practices for ERP use in manufacturing, finance, or supply chain operations.

Work Environment:

• Full-time position
• Travel may be required for project-related tasks or system implementation.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.