Quality Assurance (QA) Manager

About the Role

At Stage Front, we develop a platform used by ticket brokers to manage, price and deliver tickets to clients worldwide. Event ticketing is a dynamic and evolving industry, still relatively in its infancy, and ripe for innovation. Our platform integrates with giants such as StubHub, Ticketmaster, and Vivid Seats along with various POS systems and third-party service providers.  

Our company is at an exciting stage of growth as we build the most advanced inventory management, pricing, and distribution platform in the industry. We are seeking a talented and driven QA Manager to lead our quality assurance efforts, ensuring the delivery of high-performing, scalable, and reliable technology solutions.

As a QA Manager at Stage Front, you will play a critical role in shaping our quality strategy, leading a team of QA engineers, and collaborating with cross-functional teams to maintain the highest standards of quality across our products and services. This position is ideal for someone who thrives in a fast-paced, innovative environment and is passionate about driving excellence in software development and delivery.

Key Responsibilities

• Leadership & Team Management:

  • Lead, mentor, and manage a team of QA engineers, ensuring alignment with organizational goals and individual growth objectives.

  • Foster a culture of quality and continuous improvement within the QA team and across the organization.

  • Identify skill gaps and provide training, coaching, and professional development opportunities to the QA team.

• Quality Strategy Development:

  • Define and implement a comprehensive QA strategy that aligns with product and engineering roadmaps.

  • Develop and maintain robust QA processes, frameworks, and best practices for manual and automated testing.

  • Stay abreast of industry trends, emerging technologies, and tools to continuously improve QA practices.

• Collaboration:

  • Partner with cross-functional teams including product owners, developers, DevOps, and customer success teams to define and meet quality objectives.

  • Ensure testing is integrated into the development lifecycle through effective participation in sprint planning, retrospectives, and Agile ceremonies.

• Test Execution:

  • Oversee the creation, review, and execution of test plans, test cases, and test scripts to ensure full coverage.

  • Ensure the timely identification, documentation, and resolution of defects and issues.

  • Manage and prioritize testing efforts for multiple concurrent projects and releases.

• Automation Focus:

  • Champion the adoption and implementation of automated testing tools, frameworks, and pipelines.

  • Oversee the development and maintenance of automated test suites for web, mobile, and API testing to improve efficiency and reliability.

• Quality Metrics & Reporting:

  • Define, track, and analyze key QA metrics to monitor quality trends, system performance, and defect rates.

  • Communicate QA progress, results, and risks effectively to stakeholders through detailed reports and dashboards.

Requirements

Technical Skills:

• Proven experience with automated testing tools (e.g., Selenium, Cypress, TestNG, JUnit, Postman, or similar).

• Proficiency in programming languages such as Python, Java, or JavaScript for test automation.

• Expertise in Agile/Scrum methodologies, CI/CD pipelines, and DevOps practices.

• Experience with testing cloud-based applications and microservices architecture.

• Hands-on experience with SQL Server stored procedures and .NET Core applications.

Soft Skills:

• Exceptional leadership, organizational, and communication skills.

• Analytical mindset with attention to detail and a passion for delivering high-quality products.

• Ability to work collaboratively and influence stakeholders in a fast-paced, cross-functional environment.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

• 7+ years of experience in QA roles, including 3+ years in a managerial or leadership capacity.

• Expertise in all testing types and phases, including functional, non-functional, smoke, sanity, integration, usability, user acceptance, end-to-end, regression, and performance testing.

• Extensive experience with QA tools like Jira, Qase, TestRail, or equivalent test management platforms.