About Quench
Quench is a leading provider of filtered water systems to more than 120,000 commercial customers across North America, including more than half of the Fortune 500. Our point-of-use filtration systems, which are integrated into water coolers, ice machines, sparkling water dispensers and coffee machines, purify a customer’s existing water supply to provide reliable, convenient and sustainable drinking water. Headquartered outside Philadelphia, Quench is a subsidiary of Culligan International, one of the world’s leading water solutions companies.
Position Summary
We are currently seeking a Consumables Specialist. As a Consumables Specialist you will work closely with both the coffee and Bevi customers. You would be responsible for: phone and email contact with customers, technician support and communication, data entry, work order and sales order creation/coordination, handling product questions, coordination with internal teams such as Scheduling, Supply Chain, Sales and Account Management. A Consumables Specialist will strive to build and maintain business relationships with clients and internal customers, by providing prompt and accurate service, leading to customer satisfaction and loyalty.
Responsibilities Provide world-class customer service on every customer contactDeal directly with customers via phone or through electronic inquiriesRespond promptly to all customer inquiries and requests and follow each inquiry through to completionMonitor accounts and create work orders for installation and serviceDevelop knowledge of product to satisfy customer questionsHandle and resolve customer complaintsIdentify and escalate priority issuesHandle inbound technician calls and activate accountsReview and analyze customer data to determine action neededWork with strategic vendors to provide service to customerMaintain regular and reliable attendanceCreate Accounts for all new coffee businessQualificationsAt least two years of previous Customer Care experienceMust be able to multi-task and switch between different communication channels quickly and efficiently (email , phone, teams, etc.)Extremely organized and detail orientedAbility to work in a team and across different departmentsMust be resourceful and thorough in a fast-paced environmentMust be adaptable, and perceptive to different customer personalities and understand your best approach for each situation.Must have a “customer-centric” attitude with an eagerness to provide world-class customer serviceAbility to communicate clearly and professionally, both verbally and in written correspondenceStrong/Prompt communication skills with customers and internal departmentsWorking knowledge of Microsoft Office (Outlook, Excel, Word)Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.
Quench is an Equal Opportunity Employer.
