Senior Project Manager, Market Research - Quantitative

The VP, Client Services (Senior Project Manager) is responsible for managing all aspects of healthcare related market research projects accurately and on time through effective communication with internal/external clients. The position demands close contact with the client, making sure the client is fully aware of project status, and that any changes are addressed in a timely and satisfactory manner. 

Principal Duties and Responsibilities: 

• Maintain and strengthen client relationships through exceptional service and consultation 
• Ability to determine sample strategies and collaborate with sample sources (both domestic and global) to recruit the highest quality respondents within field timeline 
• Interact with and manage vendor relationships 
• Respond to time sensitive client inquiries and resolve problems 
• Develop an understanding of client’s business issues and the industries in which they operate 
• Act as client liaison for questionnaire programming, translations and tabulations as needed. 
• Execute projects to ensure client satisfaction while maintaining project budget. 
• Assigned the more complex projects by the Team Lead and/or SVP, Client Services 
• Other duties as assigned 

Qualifications: 

Educational / Technical  

• 5+ years’ experience in the data collection industry 
• Industry knowledge of Market Research and Pharmaceutical/health care industry 
• Bachelors or equivalent degree preferred 
• Proficient in Excel 

Skills and Personal Attributes: 

• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Understanding of quantitative and qualitative research process 
• Ability to problem solve and provide clients with suggestions/solutions 
• Customer service driven with good communication and interpersonal skills 
• Excellent attention to detail 
• Ability to follow standard operating procedures, as well as recommend operational improvements to increase process efficiency 
• Ability to work in a team environment, as well as the ability to work independently to solve problems and prioritize tasks 
• Comfort dealing with all levels of external clients