Quality Assurance Specialist I

The Quality Assurance team plays a crucial role in supporting the University's commitment to maintaining the highest standards in content and curriculum, ensuring a consistent customer experience and accurate representation of University-wide policies within the product is of utmost importance. The QA I position is responsible for providing Quality Assurance analysis and verification on pre-production content/curriculum. These projects are typically pre-planned and have been placed on the roadmap for a specific term or quarter. A successful applicant is expected to exhibit a high level of proficiency in the English language and a genuine commitment to providing exemplary copyediting reviews. The job also requires effective use of checklists and adherence to deadlines. The QA I role typically manages multiple projects simultaneously, emphasizing the importance of coordination and communication to keep each project on track.

Essential Functions And Responsibilities

• Conduct thorough quality assurance analysis on content/curriculum for customers. Review for errors and ensure compliance in preparation for release into live production environments.
• Verification of alignment with Customer-specific and/or University-wide policy standards and design templates.
• Review and edit curriculum from multiple customer viewpoints (i.e. student vs faculty) in support of producing a high-quality and industry-leading product for the end customer.
• Exceptional proficiency in adhering to QA checklists, consistently achieving a high level of accuracy in performance
• Work independently to manage multiple projects at various stages of quality assurance review to meet team goals and deadlines.
• Ability to pivot and work collaboratively on larger department or higher level projects with staff from other teams.
• Communicate effectively and professionally with team members, department leadership, and Subject Matter Experts.
• Adapt quickly to changes in technology, university policy, and review processes.
• Accept feedback with a positive and coachable demeanor and integrate the feedback quickly into the work process.
  
  

Qualifications And Credentials

Education and Experience

• Four-year college degree in a related field (English, Education, Communications preferred)
• Strong working knowledge of Microsoft Office Suite
• Strong command of the written English language including syntax, mechanics, spelling, etc.
  
  

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.
• Strong organizational skills.
• Excellent customer service skills.
• Excellent computer skills.
  
  

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
  
  

Physical and Sensory Abilities

• Occasionally required to travel to local and campus locations.
• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
  
  

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lit and the noise level is moderate.

Target Hire Date

2024-12-18

Time Type

Full time

Location

Remote Location

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.