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Business Systems Consultant

extra parental leave
Remote: 
Full Remote
Contract: 
Salary: 
58 - 103K yearly
Work from: 

Offer summary

Qualifications:

High School Diploma/GED or higher with 5 years experience or Bachelor's degree with 2 years experience., Experience in business processes and back-end systems., Completion of Progressive-sponsored LEAP internship is acceptable., None.

Key responsabilities:

  • Drive the Natural Language Interactive Voice Response (NL IVR) strategy.
  • Connect business teams with IT and vendor partners to improve caller experiences.
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Progressive Insurance XLarge http://www.progressive.com/careers
10001 Employees
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Job description

Join Forbes’ 2024 Best Employer for Diversity!

As a business systems consultant on the CX Conversations team, you’ll drive our Natural Language Interactive Voice Response (NL IVR) strategy. The NL IVR answers more than 75 million calls annually. This automated system uses conversational AI technology to interact with callers to determine who they are, why they are calling, and to process self-service transactions. In this role, you’ll serve as a business advocate and key point of contact connecting business teams with IT and vendor partners as we work to improve caller experiences. In addition, you’ll advance the NL IVR agenda and work with a broad network of business partners to ideate and deliver new capabilities to market.

This is a remote position.

Must-have Qualifications

  • High School Diploma/GED equivalent or higher and a minimum of five years of experience in business process (e.g. end-to-end process development, process design, etc.) and/or back-end business systems (e.g. systems enhancements, testing and analyzing systems, etc.)
  • {OR} Successful completion of the Progressive-sponsored LEAP (Learn, Explore, Apply, Prepare) internship program
  • {OR} Bachelor's degree or higher and a minimum of two years of experience in business process (e.g. end-to-end process development, process design, etc.) and/or back-end business systems (e.g. systems enhancements, testing and analyzing systems, etc.)

Preferred Skills

  • Prior work in customer experience, customer relationship management (CRM), and/or platform support
  • Able to create technical solutions while considering customer experience impacts
  • Able to use data to make strategic recommendations
  • Able to collaborate with small and large teams
  • Industry experience with demonstrated track record of effective business decision-making

Compensation

  • $58,100 - $102,800/year depending on position level and experience
  • Gainshare annual cash incentive payment up to 24% to 30% of your eligible earnings based on company performance

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
  • Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Job

Business Process & Systems

Primary Location

United States

Schedule

Full-time

Employee Status

Regular

Work From Home

Yes

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Collaboration
  • Decision Making
  • Teamwork

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