Technical Analyst II, Digital

About the Role:

We are seeking a detail-oriented and tech-savvy Digital Technical Analyst to join our team and contribute to the successful delivery of exceptional digital experiences for our customers. This role will play a crucial part in the re-platforming of our customer portal and enhancing core functionalities that empower customers to interact with our services effectively.

Key Responsibilities:

• Collaborate closely with Product Owners, developers, and business stakeholders to gather, analyze, and document business requirements.
• Translate business requirements into technical specifications and user stories.
• Act as a liaison between business and technical teams, ensuring clear communication and alignment.
• Participate in design reviews, code reviews, and testing phases to ensure quality and adherence to standards.
• Monitor and analyze system performance, identify and troubleshoot issues, and recommend solutions.
• Stay abreast of the latest digital technologies and industry best practices.
• Contribute to the development and maintenance of technical documentation.
  
  
  

Qualifications:

• Strong analytical and problem-solving skills with the ability to think critically and creatively.
• Excellent communication, collaboration, and interpersonal skills.
• Experience in gathering, analyzing, and documenting business requirements.
• Familiarity with agile development methodologies (e.g., Scrum, Kanban).
• Experience with data analysis and visualization tools (preferred).
• Bachelor's degree in computer science, information systems, or a related field.
  
  
  

Bonus Points:

• Experience with customer relationship management (CRM) systems.
• Knowledge of API integrations and microservices architecture.
• Experience with data analysis and reporting tools.
  
  
  

Benefits:

• Opportunity to contribute to the development and enhancement of a cutting-edge digital platform.
• Collaborate with a talented and passionate team.
• Competitive compensation and benefits package.
  
  
  

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $25 - $57 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.