Clinical Nurse Educator Manager - East

Clinical Nurse Educator Manager – East Zone

Market Access

Who we are:

Agios is a biopharmaceutical company that is fueled by connections. We thrive in a supportive, fun, and flexible environment full of people empowered to bring their whole selves to work. We care deeply about our work, each other, and the patients who count on us. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for rare diseases – and make a bigger difference in their lives. In the U.S., Agios markets a first-in-class pyruvate kinase (PK) activator for the treatment of hemolytic anemia in adults with PK deficiency. Building on the company’s leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia.

The impact you will make:

Agios Pharmaceuticals is searching for a dynamic Regional Clinical Nurse Educator Manager East to join our growing team of Clinical Nurse Educators. We want someone who cares about this important work and who’s driven to connect to our mission of helping these patient communities. The Regional Clinical Nurse Educator Manager is a unique leadership opportunity., providing day to day oversight of 5-6 Clinical Nurse Educators who interact directly with patients and healthcare professionals. This individual will oversee all day-to-day activities. The manager for the CNEs will create a supportive environment focused on meeting key performance indicators. They will also foster a culture that promotes coaching and development of the team, as well as handle recruiting, interviewing and hiring for open territories.

What you will do:

• Manage day-to-day activities of the Clinical Nurse Educators.
• Develop and implement regional engagement strategy for the CNE team to deliver education, offer support, and foster connections within the thalassemia and PK deficiency communities and among healthcare professionals.
• Drive key performance metrics related to team priorities. Develop key performance metrics related to team priorities.
• Enhance team performance by concentrating on actions and outcomes and drive continuous improvement.
• Participate in cross-functional planning meetings, providing valuable patient insights to enhance strategies.
• Collaborate with cross-functional leadership teams to support the oneAgios patient-centric business model.
• Recruit, hire, train, supervise, and develop CNEs in the region for future roles.
• Conduct field observations monthly, develop coaching reports, and facilitate career development.
• Conduct performance reviews, assign merit increases, and implement performance improvement plans for CNEs.
• Foster a patient-centric culture of high performance, accountability, collaboration, compliance, and fun.
• Oversee documentation in appropriate CRM tools.
• Manage regional operational budgets, provide expense report guidance, and ensure expense policies are being followed.
  
  

What you bring:

• Bachelor’s Degree required.
• Minimum 5+ years as a Clinical Nurse Educator, Patient Education Liaison or similar patient facing role. Pharmaceutical industry experience not required but preferred.
• Previous leadership experience in patient services preferred.
• Demonstrated ability to lead, motivate, coach and inspire a team.
• Desire to innovate and work in a fast-paced, flexible and energetic environment.
• Strong communication skills and interpersonal skis to guide others internally/externally.
• Ability to communicate and execute on assigned goals.
• Possess strong written and verbal communication skills, exceptional listening, critical thinking skills.
• Ability to navigate difficult conversations and handle sensitive issues with opposing opinions.
• Highly passionate and enthusiastic about Agios core competencies.
• The position may require ability to travel within the United States up to 50% or more.
• Experience in hematology, oncology or rare disease.
• Proficiency in additional languages preferred (Mandarin, Cantonese, Hindi, Arabic, Vietnamese)
  
  

Work Location:

Location Specific – Field/Remote: This is a remote based field position. Employees in field roles must reside within their designated territory. Regular conversations with manager are encouraged to ensure alignment on in-person presence/expectations. Travel may be required commensurate to the above job description and/or to attend team meetings and other company events.

What we will give you:

• Deliberate Development. Your professional growth as one of our top priorities.
• Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best.
• Premium benefits package. We invest in the health, wellbeing and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team.
• Competitive performance-based compensation. This includes both short- and long-term incentives that are connected to our business strategy.
• Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.
• Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce.
• Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.
  
  

Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.