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Customer Enablement Specialist

Remote: 
Full Remote
Salary: 
192 - 192K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

2+ years experience in customer training., Experience in instructional design required., Strong communication and presentation skills., Proficient in SaaS environment..

Key responsabilities:

  • Develop training materials and programs.
  • Conduct training sessions and webinars.
Smartcat logo
Smartcat Scaleup http://www.smartcat.com/
201 - 500 Employees
About Smartcat
Smartcat is the essential language AI platform for any global enterprise Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library. Teams get results at 1/100 of the cost in minutes, not weeks, and never have to make the same edits twice with adaptive AI that remembers every update made by any team member. The editing process can be scaled up in no time by accessing the largest embedded marketplace of linguists and editors, all AI-automated. More than 1,000 global companies including the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world. Smartcat is a Training Industry 2024 Top AI in Training Companies winner.
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Job description

About Smartcat

Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises. 

Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This results in a highly fragmented and inefficient supply chain, high costs, unacceptable turnaround times, and quality issues. Using highly qualified internal resources to translate or create multilingual content (insourcing) solves the quality problem for enterprises, but if done manually, it can't solve for scalability, high cost, and slow turnaround.

Smartcat changes the ROI equation in favor of insourcing with its Language AI platform for enterprise end-users. It delivers high-quality, instantaneous AI translations or generates new content in any language by tapping into a customer-specific multilingual content library. The AI output is further refined through human editing by the client's internal reviewers or experts from the Smartcat's embedded global marketplace of linguists and content editors. This AI output continuously improves through the editing feedback loop, ensuring consistent and customer-tailored results.

More than 1,000 global companies including ~20% of the Fortune 1,000 trust Smartcat to communicate their innovations and ideas all over the world.

As a dynamic Series C company, Smartcat is growing at 130% YoY, thanks to the high and quick ROI it delivers to global enterprises. It's well-funded by notable VCs, and is capital efficient, offering a unique blend of hyper-growth potential with downside protection and the capacity for long-term planning and strategy.

Mission:

The Customer Enablement Specialist will be responsible for assisting in the creation and management of all customer facing educational content. The Specialist will play a hands-on role in increasing the adoption and usage of Smartcat’s full functionality, leading to greater overall satisfaction and future expansion.

Outcomes:
  • In this role, you will design and develop training materials and programs to improve our customers product knowledge to enhance the customer experience and drive adoption of Smartcat
  • This includes creating educational curriculum, writing content for our Help Center and Smartcat Academy, and managing any educational needs of the customer base 
  • Conduct live training sessions and webinars to evangelize Smartcat best practices and use cases
  • Work closely with the Customer Success team to create digital training content that ensures new users have a smooth onboarding experience and gain a thorough understanding of the product
  • You will lead projects, manage timelines and deliverables, work with subject matter experts, and evaluate success
  • You will maintain a current, in-depth knowledge of Smartcat’s functions and technology to be able to effectively transfer this knowledge to a wide range of users
  • Continuously updates and improves our content based on our rapidly evolving product 
  • Gather feedback from customers on their training needs, desired features, and Smartcat usability and share insights with internal team to help promote continuous improvement

 

Requirements:
  • 2+ years of experience in customer training within a SaaS environment
  • Ability to simplify complex software concepts to various audiences
  • Experience in instructional design and content development
  • Strong communication and presentation skills
  • Customer-centric approach
  • Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
  • Openness to constructive feedback and the opinions and ideas of others
Why joining Smartcat might be your best move so far
  • Fully remote team
    We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon.
  • Innovating a $100 Billion industry
    Smartcat’s innovative approach towards multilingual content, taps into a $100B industry. Our platform enables enterprise end users to stop using traditional outsourcing methods, and start enjoying an easy-to-use, AI-powered SaaS, that delivers immediate high-quality results, at a fraction of the cost.
  • High impact role enabling innovation and inclusion in organizations
    You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. 
  • Join the rocketship to scale-up 10x and beyond together
    We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. 
  • Smartcat Culture: Where Diversity Meets High Performance
    At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.

Training Industry Recognizes Smartcat in 2024 Top AI in Training Companies List   Revolutionizing Learning & Development with Smartcat AI for Learning Content   AI localization: How technology has revolutionized the process   

 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Content DevelopmentCustomer Service TrainingInstructional DesignProject ManagementPresentation TrainingCustomer CentricityUser FeedbackDeveloping Training MaterialsVirtual Training

Other Skills

  • Communication
  • Time Management
  • Teamwork
  • Adaptability
  • Problem Solving
Are you interested?

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