Collision Repair Follow-up Expeditor

Job Description:

Collision Repair Follow–Up

JOB OVERVIEW

The Collision Repair Follow-Up position assists Collision Repair Specialists in checking the status of repairs by following up with vendors (shops, roadside and rental) and drivers.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Confirm vehicle arrival or location with shops.

• Contact shops to request required paperwork (estimates, photos, invoices, final bill,…)

• Communicate status of repair to Collision when necessary

• Following up with shops to get status of repairs and key repair dates.  Enter data in key data fields.

•  Be able to pull and update reporting related to key dates

•  Update activity logs with repair data

• Be available to assist within the department and with other groups and departments in Wheels.

• Other duties as assigned.

LEADERSHIP RESPONSIBILITIES

• This position has no leadership responsibilities.

COMPETENCIES - SKILLS

• Basic automotive knowledge

• Basic computer skills (including Windows, Excel, Word, Outlook)

• Clear, concise communication, both verbally and in writing

• Ability to work in a team environment.

• Creative and efficient problem solving

• Ability to interpret client specific instructions.

• Good work ethic, follow up, and organizational skills.

• Ability to work independently.

• Ability to cross-train for other duties.

• Ability to attend training classes as needed and/or requested.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent

• Minimum one (1) year of Customer Service experience

• An understanding of Fleet, Collision Repair, and/or Risk Management is preferred

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment:  This position is Hybrid located in Illinois and operates in a professional office environment.

Positions Type/Standard Schedule:  This is a full-time position, Monday through Friday. 

Travel:  Travel is not required for this role.  There may be certain times of the year where Vacation time may not be permitted or overtime may be required

Physical Demands:  The position requires the individual to spend extended periods of the time working on a PC and talking on a phone while sitting at a desk.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement
 

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.