Assistant Vice President, Client Relations

Founded in 1997, ALAW has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation’s largest financial institutions.

Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across an 18-state footprint, we are strategically positioned to cater to the diverse needs of our clients, including mortgage servicers, banks, investors, and other financial institutions.

Our expansive practice covers a full range of services, including appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and an array of other specialized legal services tailored to meet our client's unique needs.

At ALAW, our dedication extends beyond our professional services. We believe in the power of community engagement and positive outreach. Our team passionately contributes to charitable initiatives, offers pro bono legal assistance, and actively volunteers in the communities where we operate. We take pride in fostering a culture that champions involvement, ensuring that our impact is felt in the heart of the community.

The Client Relations Specialist will serve as the primary point of contact for our clients, ensuring their needs are met and fostering strong, long-term relationships. This role involves managing client communications, addressing inquiries, and collaborating with internal teams to deliver tailored solutions.

Job Responsibilities: 

• Travel to industry events and act as the main liaison between clients and the company, providing exceptional customer service.
• Develop and maintain strong relationships with key clients to enhance satisfaction and retention. 
• Identify and meet with new clients to increase sales. 
• Organize Firm events with clients.  
• Assist with the development of permissible marketing media. 
• Respond promptly to client inquiries via phone, email, and in-person meetings.
• Identify opportunities for upselling and cross-selling company products/services.
• Stay informed about industry trends and competitor offerings to provide relevant insights to clients.
• Monitor client accounts, track interactions, and ensure timely follow-ups.
• Respond promptly to client inquiries via phone, email, and in-person meetings.

Job Requirements: 

• 5+ years client relations, customer service, or a similar role.
• Previous experience dealing directly with clients. Exposure to marketing, sales, and business development desirable.
• Bachelor’s degree in business, Communications, or related field. 
• Must be able to travel 25 – 30%.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Comfortable in a growing, changing environment.
• Must have strong organization and problem-solving skills.

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Vision Insurance
• Dental Insurance
• Employee Assistance Program
• Health Savings Account
• Life Insurance
• Paid Time Off
• Referral Program

Skills

• Strong leadership abilities with a focus on team collaboration and mentoring.
• Excellent written and verbal communication skills to articulate complex legal concepts clearly.
• High level of analytical and problem-solving skills, with a proactive approach to legal challenges.
• Commitment to providing superior client support and exercising sound judgment in all matters.

Schedule:

• 8-hour shift
• Monday to Friday

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