Account Manager, SMB

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. 

Procare Solutions is the #1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices. 

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties. 

Overview

The Account Manager, SMB will help support small (1-2 locations) childcare organizations from post acquisition through successful onboarding/installation. This person is extremely customer focused and will be the point-of-contact for all needs of the customer post adoption, including the successful outcome of new customer software installation, ensuring awareness of additional Procare Support offerings. This person will provide excellent customer service and builds a positive relationship with our SMB customers.

Essential Functions:

• Be the relationship manager and lead contact for all clients within an assigned territory 
• Communicate product enhancements and service performance with clients to ensure adoption and satisfaction 
• Coordinate client training to educate users and optimize the utilization and effectiveness of Procare's products and services 
• Achieve established performance and sales expectations.
• Own overall relationship with assigned clients, including: New sales, increasing adoption, ensuring client retention and satisfaction
•  Establish a trusted/strategic advisor relationship with each client and key personnel to drive continued value of our products and services
•  Develop, prepare, and nurture the customer for advocacy and reference-ability
• Work with clients to establish critical goals, define KPI’s and aid the client in achieving those goals through Procare products and services
• Facilitate client satisfaction surveys and reviews 
• Advocate client needs/issues cross-departmentally, manage and resolve disputes and lead communications 
• Liaising with internal departments and key client personnel to ensure needs are fulfilled effectively – primary point of contact for Support, Billing, Product, Development
• Conduct business reviews with clients to ensure satisfaction with products and services
• Participate in regularly scheduled client meetings to build and maintain relationships with existing accounts
• Consistent and comprehensive documentation including updates to CRM and accounting systems with all activity/opportunity/correspondence for maximum visibility and transparency across the organization 
• Lead special projects for clients as needed 
• Handle upgrade requests and ensure customers are using the full extent of Procare products

Requirements:

• Minimum 1-3 years in an account management role that includes maintaining the customer relationship
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role 
• Salesforce, CRM experience 
• Procare software or other Center Management System experience a plus
• Accounting background a plus
• Excellent verbal and written communication skills 
• Excellent organizational and documentation skills with attention to detail
• Strong relationship management skills
• Strong analytical and innovative problem-solving skills 
• Strong time management skills with proven history of working in a fast paced environment
•  Proficient with Microsoft Office Suite or related software
•  Self-motivated, enthusiastic, and positive personality required

Physical Requirements:

• Must be able to communicate verbally and in writing with customers, vendors, and other employees
• Must be able to sit or stand for a prolonged period
• Position requires the ability to operate a computer, keyboard, mouse, headset/microphone, and other office productivity machinery 

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals
• Clear career development plans for the Sales organization
• Procare believes in progressive sales plans for high performers

Salary:

$58,656 - $65,000 DOE + incentives 

Location: 

This position is based in our Denver, CO office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a few days a week.