Job description

ALOHA Collection is a fast growing lifestyle brand that was born out of a love of travel, adventure and the ocean. This California based brand with Hawaiian roots located in Encinitas, CA focuses on travel accessories. Travel is our inspiration, the beach is our home.

OVERVIEW: The Retail Store Manager will be responsible for managing day-to-day operations. This is a full-time, on-site role that involves overseeing staff, ensuring excellent customer service, inventory management, visual displays, loss prevention, and reporting. The Retail Store Manager will be expected to work closely with the leadership team to develop strategies that maximize sales and profitability.

WHAT YOU'LL DO

Assigns duties to team members and manages all aspects of the team schedule, including break periods, work hours, and vacations.
Trains team members in job duties, store policies & procedures; keeps team informed by communicating relevant company information and updates.
Orders merchandise, supplies, and equipment for both the retail space and operating needs of the team.
Monitors and records delivery of merchandise, compares record with merchandise. ordered, and reports discrepancies to control costs and maintain correct inventory levels.
Meet (monthly/quarterly) strategic goals and sales targets of the store by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory.
Prepares sales and inventory reports; recommends additions to or deletions of merchandise to be sold in department based on various factors, i.e., sales and customer interest.
Receives, examines, and processes customer returns.
Inspects merchandise to ensure it is correctly priced and displayed
Recommends additions to or deletions of merchandise to be sold in store.
Prepares sales and inventory reports; recommends additions to or deletions of merchandise to be sold in store based on various factors, i.e., sales and customer interest.
Attends customer questions and complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
Assists sales workers in completing difficult sales.
Plans store layout, displaying merchandise and advertising materials in an appealing and creative manner; inspects merchandise to confirm it is correctly priced and displayed.
Ensure that all store operations run smoothly throughout the day while providing a tidy, clean, and welcoming environment.
Commits to understanding all aspects of the ALOHA brand as well as extensive product information (uses, silhouettes, prints, pricing, etc.) to ensure customers are provided with the highest quality of service.
Sells merchandise and assists team members in navigating and closing difficult sales; continuously coaches and supports development of team members’ sales and customer service skills.
Participate in any necessary interview processes to select new team members that meet the job description criteria and will fit seamlessly into the brand and team culture.

EXPERIENCE WE'RE LOOKING FOR

Two to four years experience in retail management
Exceptional time management skills
Solution driven with high-level problem-solving skills
Great interpersonal skills and exceptional customer service
Ability to effectively communicate via Google Meets, email, and Slack Competencies

WHAT YOU BRING TO THE TABLE

Able to pivot and adjust well in constantly changing environment
The ability to multitask, set priorities and work well under pressure
Self sufficient with the ability to take initiative
Friendly, Courteous, and Approachable
Build and develop relationships with sales team

WHAT WE OFFER
From the start, our founders, Heather and Rachael, envisioned a company culture that was both dynamic and intentional. Today, ALOHA Collection proudly upholds those same values. Every member of Team ALOHA, from the director level and beyond, receives opportunities for personal and professional growth, alongside education about Hawaiian culture and the company’s origins. We believe in putting family first, which is why we offer flexible work-from-home options and provide understanding when life’s unexpected moments arise. And if you haven’t heard, we LOVE working together!

Benefits