Senior UX Researcher, Accounts and Growth

We are seeking an experienced and thoughtful Senior UX Researcher with a proven track record of constructing and delivering mixed-methods research to join our Accounts and Growth team! The ideal candidate will have a strong background in both qualitative and quantitative research methods, capable of conducting both generative and evaluative studies and transforming data into actionable insights and recommendations for improving our product experiences. As a Sr. UX Researcher, you will collaborate closely with cross-functional teams, including product managers, designers, and engineers, to ensure user-centricity remains at the core of our product development efforts.

What you’ll do:

• Own the end-to-end research process within Accounts and Growth, including prioritizing & scoping research opportunities, recruiting participants, collecting data, synthesizing and analyzing data, and delivering findings
• Partner closely with cross-functional team members in identifying key research objectives and questions to address research needs across the product lifecycle
• Use a variety of qualitative and quantitative methods to discover actionable user insights, including surveys, field studies, usability tests, 1:1 interviews, diary studies, CSAT, etc.
• Synthesize learnings across different studies, in partnership with other analytics functions (e.g., market research, business intelligence, and data science) to effectively tell compelling stories about our users rooted in data
• Translate research findings into actionable insights, and strategic narratives through compelling storytelling and creative artifacts, reports, and read-outs
• Communicate research findings, insights, and recommendations clearly and effectively to key stakeholders, including senior management
• Support the development and maintenance of a research roadmap that aligns with the Accounts and Growth business goals and objectives

What you have:

• 5+ years of relevant experience in UX Research, Design Research, or Human Factors Engineering
• Bachelor’s, Master’s, or PhD in Psychology, Human Factors, HCI, Anthropology, or related field
• Strong proficiency with mixed-methods research (qualitative and quantitative) and executing both evaluative and generative studies. Must be proficient in survey writing and analysis.
• A portfolio of case studies highlighting your end-to-end research process and the impact your work had on an organization, team, product, and/or feature
• Excellent communication skills with the ability to effectively collaborate with and influence stakeholders 
• Experience with remote testing tools (e.g., dscout, UserTesting, Qualtrics, etc.)
• A deep curiosity and passion for uncovering user needs, motivations, behaviors, and pain points
• Bonus points for having comfort/familiarity with advanced quantitative methods (e.g., A/B testing, log data analysis, MaxDiff) and data analysis tools/programming languages (e.g., R, SQL, and/or Python)

Where you’ll live:

• While we prefer candidates based in Atlanta, we are open to qualified applicants from anywhere in the U.S. and are willing to consider remote candidates.

Benefits you’ll receive:

In addition to your great compensation package, we’ll shower you with perks including: 

• Company-subsidized medical, dental, & vision plans 
• 401(k) plan with company match
• Long-term incentives and bi-annual bonus
• Flexible PTO to encourage a healthy work/life balance (2 weeks STRONGLY encouraged!)
• Generous paid leave programs, including 16-week paid parental leave and disability benefits
• Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
• Company-wide in-person events and team outings
• Lifestyle enhancement program
• Company equipment provided (Windows & Mac options)
• Annual performance reviews with opportunities for growth and career development

#LI-Remote