Tier I Technical Support Specialist

Meal Ticket provides data-driven solutions to the foodservice supply chain market (manufacturers/suppliers, distributors, operators) to enable more efficient management and optimization of their businesses. Meal Ticket is backed by Providence Strategic Growth, a leading growth equity firm.

Based in Boise, ID, Meal Ticket provides a suite of sales and marketing-focused tools to foodservice distributors and manufacturers, with a focus on generating visibility into critical market data (e.g., prospective customers, distributor stock levels, etc.). Meal Ticket also provides profit optimization software that enables foodservice distributors to navigate and manage complex rebate programs run by manufacturers, ensuring they properly collect rebates and providing a true product-level view of margin. The collection of rebates is critical for distributors, as these programs comprise the majority of distributors’ profits (often doubling or tripling pre-rebate profits). We are building the finance and accounting organization to prepare for additional business growth through organic and acquired business activities.

Job Summary

The Tech Support Specialist will provide technical support to Meal Ticket global customers of all sizes through the various support channels that entail: phone support, chat support, and email.

Responsibilities

• Maintain an extensive working knowledge of the MarketMan product.
• Reply to email/chats and phone tickets in a timely manner.
• Instruct users in proper use of software and suggest how to avoid errors in the future. 
• Provide training materials and documentation to customers. 
• Escalate support tickets to other departments in the organization to resolve customer's issues.
• Assist with data entry and answering FAQ’s.
• Keep customers updated on the status of open issues.
• Stay abreast on product development to be able to support customers on new product features.

What Will You Bring

• Excellent verbal and written communication skills in English (other languages are an advantage).
• Excellent interpersonal and customer service skills.
• Ability to work under pressure and within tight deadlines.
• Excellent organizational skills and attention to details.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Technological orientation with an ability to self-learn new technological tools and apply technological knowledge.
• At least two years experience in a Customer Service role.
• Industry knowledge in foodservice and distribution operations.
• High School diploma or equivalent.

Pay & Benefits -

At Meal Ticket, cash salary is but one component of our Total Rewards package. We’re proud of our package inclusive of: base salary, stock awards, healthcare coverage, and more. Paid performance incentives are also included for those in eligible roles. Details about the Compensation & Total Rewards for this role will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging -

Meal Ticket is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Meal Ticket. Please inform our HR Team (HR@mealticket.com) if you need any assistance completing any forms or to otherwise participate in our application or interview process.