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Client Servicing Agent [English & Vietnamese Speaking]

Remote: 
Full Remote
Contract: 
Full time
Work from: 
APAC

Offer summary

Qualifications:

Business-level proficiency in English and Vietnamese, Prior experience in cryptocurrency exchange, Strong analytical and problem-solving skills, Experience with financial trading, preferably in cryptocurrency.

Key responsabilities:

  • Handling user enquiries regarding account management
  • Managing escalations and follow up with internal stakeholders
Flipster logo
Flipster Fintech: Finance + Technology Scaleup https://flipster.xyz/
51 - 200 Employees
About Flipster
Futures In Your Pocket Flipster is a fast-growing cryptocurrency derivatives trading platform with a mobile-first approach. With a 560% monthly sign-up growth and 4938% monthly trading volume growth, Flipster is the go-to exchange for users across 87 countries. Offering a diverse selection of over 160+ tokens, Flipster offers leverage of up to 100x, all available through our lightning-fast, intuitive, and secure app. Traders have the freedom to make instant flips, monitor their portfolios, and capitalise on market movements—anytime, anywhere. Reimagine futures trading with Flipster—fast, fun, and frictionless. Get started at flipster.xyz or download the app on the App Store and Play Store.
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Job description

🚀 About Flipster
Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.

As a Client Servicing Agent at Flipster
We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange related enquiries, account registration and account management related enquiries, promotion and event enquiries, troubleshooting platform issues and managing escalation and follow up of user enquiries

Responsibilities
  • Handling user enquiries including:
  • Account registration and account management
  • KYC related enquiries 
  • Promotion and Event related enquiries 
  • Wallet and Asset related enquiries 
  • Managing escalation and follow up of user enquiries with internal stakeholders


    • Qualifications
  • Business-level proficiency in both Vietnamese and English to liaise with Vietnamese-speaking stakeholders
  • Prior experience working in a cryptocurrency exchange 
  • Strong analytical and problem-solving skills
  • Ability to work well with a team in a 24/7 trading environment
  • Experience with financial trading, preferably in cryptocurrency exchanges
  • Excellent communication and interpersonal skills

    • Preferred
  • Keen interest in cryptocurrency and blockchain technologies
  • Experience with Zendesk, Slack, and Sumsub
  • Community management or support experience
  • Experience working at a high growth startup/tech company

    • Hiring process
  • CV/ Resume Submission
  • 1st round interview
  • 2nd round interview

    • Required profile

    Experience

    Industry :
    Fintech: Finance + Technology
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    BlockchainCryptocurrencyClient ServicesAccount ManagementFinancial TradingZendeskCommunity ManagementSlack (Software)

    Other Skills

    • Problem Solving
    • Analytical Skills
    • Social Skills
    • Communication
    • Teamwork
    Are you interested?

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