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Technology Specialist -#34074

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Minimum 3 years in IT support, 2 years supporting CRM solutions, Proficiency with cloud-based systems, Bachelor's degree in relevant field.

Key responsabilities:

  • Manage and maintain cloud-based software systems
  • Provide technical support for Apple and Windows devices

Manila Recruitment logo
Manila Recruitment SME https://www.manilarecruitment.com/
11 - 50 Employees
About Manila Recruitment
Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken. The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!
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Job description

In a nutshell, as a Technology Specialist you need to be a proactive and skilled IT Specialist to support the 30-35 person team in managing and optimizing technology infrastructure. As a primarily cloud-based organization utilizing a mix of Windows and Apple devices, you are required ot be a hands-on professional to ensure seamless operations, troubleshoot technical issues, and implement solutions that enhance productivity.

Company Profile:

Our client is an US-headquartered boutique merchandise agency. They create unforgettable experiences that turn fans into superfans and moments into lasting memories.

They are currently seeking a self-starter, dynamic, and hard-working Technology Specialist who possesses exemplary skills in IT Support particularly CRM solutions with fun personality.

This is the perfect career move for someone who is looking for career growth and opportunity to participate in the transformation of a successful company. You will be inclined to work with various projects and collaborate with a highly talented group of individuals supporting operations in a global scale.

Duties and Responsibilities:

● Manage and maintain cloud-based software systems, ensuring optimal performance and security.

● Provide technical support for a diverse range of devices, including Apple and Windows-based computers.

● Troubleshoot hardware, software, and network issues, offering timely and effective resolutions.

● Coordinate device setups, installations, updates, and maintenance.

● Monitor cybersecurity measures and ensure compliance with best practices to protect company data.

● Collaborate with vendors and service providers for hardware procurement and software licenses.

● Train staff on new technologies and provide ongoing technical guidance.

● Document IT processes, manage inventories, and maintain system records

Requirements

Must-have Skills / Qualifications:

● Minimum of 3 years’ experience -being a Technology Specialist or related field

● Minimum of 2 years of experience in supporting CRM Solutions such as Hubspot / Salesforce (our client is currently using Hubspot)

● Proven experience in IT support, preferably in a small business environment.

● Proficiency with cloud-based systems such as Microsoft 365, Google Workspace, or similar platforms.

● Knowledge of networking fundamentals, device management, and cybersecurity best practices.

● Familiarity with both Apple and Windows operating systems.

● Strong problem-solving skills and a customer-focused mindset.

● Excellent communication skills in English with the ability to explain technical concepts to non-technical users.

● Ability to work independently and manage multiple priorities.

Advantageous Skills:

● Bachelor's degree in Computer Science, Information Technology, or a related field.

● Experience with mobile device management (MDM) solutions

● Certifications such as CompTIA A+, Network+, or similar

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship Management (CRM) SoftwareSystem SupportCloud Platform SystemCyber SecurityNetworking BasicsDevice ManagementApple ProductsMobile Device Management

Other Skills

  • Problem Solving
  • Microsoft Windows
  • Communication
  • Time Management
Are you interested?

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