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Sr. Program Coordinator

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Mexico

Offer summary

Qualifications:

Bachelor's degree in business, Marketing, IT or related field, Proven experience in product management, Strong understanding of user and customer experience principles, Excellent project management and organizational skills.

Key responsabilities:

  • Assist in developing store-facing solutions
  • Collaborate with various departments for seamless implementation
EZCORP logo
EZCORP Financial Services XLarge https://www.ezcorp.com/
5001 - 10000 Employees
About EZCORP
Formed with 16 pawn stores in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Latin America. At our pawn stores, we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short- term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. We provide numerous convenient options to obtain short-term cash, including non-recourse pawn loans collateralized by personal property. We also sell pre-owned merchandise to consumers seeking good value. Headquartered in Austin, Texas, EZCORP is traded on NASDAQ under the ticker symbol EZPW. We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! At EZCORP, we are committed to fostering an environment that values diversity, inclusion, and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. We celebrate our Team Members’ differences, experiences, and beliefs. Our dedication to promoting diversity, inclusion and equal opportunity is critical to ensuring that EZCORP can attract and retain talent with the skills and abilities to lead the way today and to step into greater roles tomorrow.
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Job description

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

Ciudad de Mexico

The Store Experience Sr. Program Coordinator will assist in the development and enhancement of store-facing solutions, focusing on delivering exceptional customer and team member experiences. This role involves collaborating with various departments to ensure seamless implementation and continuous improvement of store systems and processes.  The role will work closely with the VP of Store Experience and other key stakeholders to ensure teams and customers experiences are exceptional.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Assist in creating the process and systems roadmap by gathering continuous feedback from field users, field facing support functions, and other key stakeholders.
  • Engage with the Store Experience Council (both US and LatAm) on problem/solution sessions as well as requirements feedback checkpoints.
  • Develop training materials for team members in partnership with Training and Operations.
  • Structure a change management and communication process for the implementation of new system and process changes in coordination with key departments.
  • Support the development and monitoring of key performance indicators to track adoption, satisfaction, efficiency and other key KPIs.
  • Develop a process for feedback from field users to provide sentiment on problematic areas of focus for the team.
  • Build strategic relationships with cross-functional teams across design, IT, operations, Digital team and other key internal and external business stakeholders.
  • Assist the VP of Store Experience in maintaining the strategy roadmap for the overall program.
  • Bilingual (Spanish/English) speaker required.

EDUCATION & EXPERIENCE:

  • Bachelor’s degree in business, Marketing, IT, or a related field.
  • Proven experience in product management, preferably in a retail or store environment.
  • Strong understanding of user and customer experience principles.
  • Excellent project management and organizational skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills.

EZCORP is an Equal Opportunity Employer

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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