Claims Technical Director – Commercial Auto Bodily Injury

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

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When is the last time you felt like you made a difference to your employer and in the job you do? Been awhile? Never? Our employees at Strategic Comp DO make a difference and feel appreciated for it. In fact, we received 98% rating for overall job satisfaction from the participants in our last employee survey, clearly indicating the passion and energy our staff has for our company and for the job they do!

Currently we have an opening for a Claims Technical Director in our Commercial Auto department, Strategic Comp + Auto. Are you innovative, high energy, resilient, determined, assertive, clever, and competitive? Do you see each new claim as a puzzle to work and a challenge to be won? Does this sound like you? If so, this might be the right job for you.

Here’s who we are. Strategic Comp is part of Great American Insurance Group, which was established in 1872. Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance focusing on specialty commercial products for businesses.  The members of the Great American Insurance Group are subsidiaries of American Financial Group, Inc. AFG’s common stock is listed and traded on the New York Stock Exchange (“NYSE”) under the symbol “AFG.”

Here’s what we do. We provide workers’ compensation and commercial auto coverage for mid to large-sized companies, using our deductible program. Our service in claims and loss control is second to none. We’ve found that a large majority of our customers feel the way our employees do. Our renewal retention is 90+%, meaning they enjoy working with us too!

Here’s what you would be doing if hired for the Claims Technical Director position. Your role would be to investigate and adjust commercial auto bodily injury claims. We take an active approach in claims adjusting and are looking for the person who enjoys the role of putting that experience to good use.  Because we focus on outcomes and not just processes, we look for the adjuster who is very skilled at developing strategies to bring claims to resolution.  The person hired for this position will work from their home with occasional travel to claims reviews and meetings.

Job Duties and Responsibilities

• Manage an inventory of claims with significant exposure involving the most complex liability and litigation.

• Review and evaluate coverage and liability. 

• Secure necessary information (i.e., reports, policies, appraisals, releases, recorded statements, records, or other documents) in the investigation of claims. 

• Work toward the resolution of claims files, and attend arbitrations, mediations, depositions, or trials as necessary. 

• Affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority. 

• Convey complex information (coverage, decisions, outcomes, negotiations, etc.) to all appropriate parties maintaining a professional demeanor in all situations. 

• Ensure timely, accurate claims payments.   

• Ensure claims handling compliance pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements. 

• Serve as a subject matter technical expert in Commercial Auto.

• Provide technical guidance and direction to team members.

• Evaluate and make recommendations to executive management on internal and external issues of strategic importance to a product(s) and/or line of business. 

• Plan for and ensure that budget and performance targets are met. 

• Interact with underwriting and marketing regarding claims trend issues. 

Physical Requirements

• Sedentary - requires prolonged sitting, continuous use of computer.

• Occasional Travel - may require overnight travel to quarterly claim reviews / departmental meetings.

Qualifications

• A minimum of 10 years of commercial auto bodily injury adjusting experience is required with emphasis on litigation.

• Current P&C adjuster licenses required, where applicable.

• Strong consideration will be given to candidates with industry designations.

• Great communication skills, in both written and verbal form, are required.

• Ability to work with a variety of internal and external contacts is required.

Location

• For candidates located in the Greater Cincinnati area, this position is hybrid. Part of the week will be based in the Cincinnati Office, and part of the week will be work from home.

• For candidates located outside of the Greater Cincinnati area, this position is fully remote, work from home.

Business Unit:

Salary Range:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.