Reservations Specialist - Embera Collection

Reservations Specialist Position

Sales Department

Freelance / Full time (48 hours per week )

We believe that everyone has an important part to play in delivering excellent guest satisfaction! As a Reservations Specialist you will work in collaboration with many different people within the organisation while actively communication with our providers.

To ensure success as a reservation specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.

Responsibilities:

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with the marketing and sales teams to enhance customer services and brand awareness.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Accompany guests through the full booking for short and long term requests.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Foster strong relationships with guests, recognize and create sales opportunities and develop repeat business.
  

Requirements:

• 1-2 two years previous experience in the hospitality 
• Solid knowledge of online customer engagement platforms and channels
• Proficiency in GSuite, Social media platforms, Basecamp
• Exceptional interpersonal skills and a client-centered approach
• Great organizational and time management abilities
• Superb communication, collaboration, and problem-solving skills
• social media management
• Excellent writing skills in English
• Your career goals include working in sales and/or revenue management
• Availability to travel to Panama periodically

We’re looking for a personality, not a piece of paper. We want a special kind of person! Get in touch and show us what you’ve got!