Social Media Account Manager (ZR_18956_JOB)

This is a remote position.

Job Highlights: 

Contract: Independent Contractor

Working Hours: 20 hours per week, Monday to Friday from 1pm to 5pm (Brisbane Time, GMT+10)

Key Responsibilities:

• Scheduling Social Media Contents:
  
  Schedule and publish posts (photos, stories, reels) on Facebook, Instagram, and TikTok using Meta Business Suite and Later for various restaurant clients. While you won’t need to take photos, you’ll be expected to edit and personalize content (e.g., using Canva) to suit each client’s style and messaging.
  
• Monitoring Social Media Engagement:
  
  Actively monitor inbox messages and comments on Facebook and Instagram for various restaurant clients. Respond promptly with a professional yet friendly tone, and flag time-sensitive queries or concerns that require attention from another team member or client.
  
• Managing Google Reviews:
  
  Monitor and respond to Google reviews for restaurant clients, ensuring all replies are professional, constructive, and consistent with each client’s brand voice.
  
• Producing and Editing Reel-Style Videos:
  
  Edit pre-shot videos provided by the team to create engaging Reels using CapCut. This includes adding text overlays, making necessary edits, and brainstorming creative copy ideas that align with each client’s brand and messaging.
  
• Weekly Reporting:
  
  Prepare and submit concise weekly reports summarizing key activities, completed tasks, and notable insights to keep the team and clients informed.
  
• Administrative Tasks:
  
  Provide general administrative support related to social media or client-specific needs, as required.
  

Requirements

• Social Media Experience: At least 2 years of experience in social media management or a similar role.
  
• Social Media Scheduling Tools: Proficiency in tools like Meta Business Suite and Later, and a strong understanding of Facebook and Instagram best practices.
  
• Strong English Communication: Excellent written English (Aus), with the ability to tailor responses to suit each client’s tone while maintaining a personable and engaging brand voice.
  
• Canva & CapCut Skills: Ability to use Canva and CapCut to edit and personalize content, including Instagram Stories and Reels.
  
• File Organization: Maintain an organized Google Drive system by sorting content into established main and “archived” folders for Instagram Stories, Reels, and graphics.
  
• Time Management & Independent: Highly organized, self-motivated, and able to work independently to manage ongoing tasks.
  
• Customer Service Focus: A customer-centric mindset with a basic understanding of the Australian restaurant industry and its unique culture.
  

Onboarding and Performance Expectations:

We believe in setting our team up for success. Here’s what you can expect during your first few weeks:

• Onboarding & Training:
  
• You’ll be set-up into the apps we use internally: Slack (team communication), Google Drive (team file management), Meta Business Suite (social media management), Later (social media scheduling), Notion (project management, weekly reporting), Capsule (CRM)
  
• You’ll receive detailed training on using those tools, especially Meta Business Suite and Later.
  
• Performance Checkpoints:
  
• Weekly check-ins during your first month to discuss progress, address challenges, and ensure alignment with expectations.
  
• Constructive feedback sessions focused on continuous improvement.
  
• Key Expectations During Probationary Period:
  
• Accurate scheduling of content with zero missed posts or deadlines.
  
• Timely and professional responses to all messages, comments, and reviews.
  
• Proactive engagement with relevant communities and influencers to boost visibility for client brands.
  
• Actively reference the CRM to stay updated on each client’s package details, posting schedules, and specific preferences. Ensure all tasks and deliverables align with the agreed client package.
  
• Keep detailed and accessible notes on any additional client-specific updates or feedback to ensure consistency and avoid errors.
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job