Solutions Consultant

Traliant is an award-winning online training company that has been ranked on Deloitte’s 2020 and 2021 Technology Fast 500 as well as named on Inc. 5000's America's Fastest Growing Private Companies. Chosen by over 8,000 organizations across industries and geographies, our solutions guide behavior to create a positive work culture and align teams to unleash progress.

This position requires the exercise of discretion and independent judgment, including strong project management, problem-solving, troubleshooting, and organizational skills, excellent communication skills, and a high level of professionalism when working with customers.

Key Responsibilities

• Independently manage client accounts and ensure successful implementation.
• Coordinate with new and existing customers to ensure that each customer moves through the onboarding/implementation process efficiently.
• Work cross-functionally with product and sales teams, to manage the customization of training materials and technical configurations to meet client needs. 
• Own and drive client projects from conception to completion.
• Serve as liaison between sales and product teams to scope. implementation requirements in the pre-sale process.
• Collaborate with clients to gather and define technical requirements, preparing detailed scoping and customization documentation for product development.
• Manage communications with clients during the implementation process to support product acceptance and satisfaction.
• Consult with customers to manage and address implementation/onboarding concerns independently.
• Serve as a trusted advisor to clients on our product and any related technical items.
• Focus on providing an exceptional customer experience and increasing time-to-value for our customers.
• Proactively identify and troubleshoot problems and concerns during the implementation process, working cross-functionally with product, engineering and sales teams.  
• Determine the best implementation methodology within established processes for each client to ensure a positive client experience.
• Independently manage internal reporting/tracking of implementation processes and completed actions.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Demonstrated ability to make independent decisions, troubleshoot issues, and resolve problems effectively.
• Strong organizational skills with proven project management experience.
• Prior experience with Salesforce is a plus.
• Technologically proficient with intermediate or higher skills in Microsoft Office (Word, Excel, and Outlook); ability to quickly adapt to new software and tools.
• Previous experience and demonstrated success in a similar role that required client interaction.
• Bachelor’s degree or equivalent experience.

Benefits

• Medical, dental and vision insurance
• 401K
• Generous PTO, paid sick and safe time, and paid holidays
• Employer paid life, short-term and long-term disability insurance
• Paid Parental Leave
• Weekends start at 3PM on Fridays
• Employee Resource Groups
• Discounts on entertainment
• Wellness program
• Pet insurance
• EAP for you and your household
• Company swag! 

Supervisory Responsibilities:

This role does not have any direct reports.

Physical Demands:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. If an employee is unable to perform the essential functions of the position, Traliant will evaluate whether a reasonable accommodation can be made to enable the employee to perform the described essential functions of the position. Generally, due to the nature of this position, while performing the responsibilities of the position, the employee is required to talk, see and hear. The employee is often required to sit and use their hands and fingers, to handle or feel.

Traliant reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”

Position type and expected hours of work:

Full time. Fully remote. Work schedule Monday - Friday, regular business hours. While performing the duties of this job, the employee will work in a professional, fast paced environment that may require additional hours to complete work.

Traliant is an equal opportunity employer committed to diversity and inclusion.

Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.