Claims Supervisor, WC

Description

WHO WE ARE:

Harford Mutual Insurance Group is a growing, dynamic mutual insurance carrier providing commercial property and casualty insurance products and services to a regional market. Headquartered in Harford County, Maryland, Harford Mutual offers a positive, diverse, and inclusive work environment with a rich company culture. Founded in 1842 on the principles of mutuality, we believe in insuring opportunity through mutual success® for our policyholders, agents, communities, and employees, and invite our employees to continue that tradition with respect, integrity, exemplary service, and personal responsibility.

THE OPPORTUNITY:

The Claims Supervisor functions as the supervisor of claims examiners and specialists handling medical only, lost time, and litigated workers’ compensation claims.  Their primary responsibilities include ensuring proper investigation, file documentation, reserving adequacy and timely disposition of files.

LOCATION:

In-Person/Hybrid (Home Office)

WHAT YOU’LL DO:

• Supervise claims representatives, examiners and adjusters handling workers’ compensation claims with exposure up to $250,000.
• Oversee and be responsible for litigation management within the WC unit.
• Ensure that appropriate reserving techniques are being used.
• Audit claim files for compliance with claims guidelines, service expectations, and market conduct.
• Provide settlement authority to claims examiners where needed.
• Provide supervision, training, and direction to personnel regarding proper workers’ compensations coverage analysis, claim investigation, file documentation, and customer service.
• Maintain a diary on claims examiner files that present significant exposures and challenges.
• Prepare and conduct employee performance evaluations.
• Provide necessary information for reinsurers.
• Ensure compliance with Unfair Claims Practice laws in each state.
• Effectively work with other departments on matters that affect the entire company.
• Participate and encourage others to engage in continuing education.
• Evaluate overall performance and expenses of Nurse Case Managers and Defense Attorneys.
• Performs other duties or special projects as required, or as assigned by Manager.

WHAT YOU’LL BRING:

• Four-year college degree or comparable claims work experience.
• Minimum of 5 years industry experience.
• Completion of the AIC designation or participation in the CPCU program.
• Understanding and appreciation of technical matters such as coverage analysis, customer service, investigative quality, appropriate file documentation, timely and adequate reserving, jurisdictional requirements, and loss adjustment expense control.
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.

BENEFITS:

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position.

Base salary is only one component of our competitive Total Rewards package. To learn more, please visit the Perks & Benefits on our website.

Qualifications