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Customer Success Engineer

extra holidays - extra parental leave
Remote: 
Full Remote
Salary: 
6 - 6K yearly
Experience: 
Senior (5-10 years)
Work from: 
Massachusetts (USA), United States

Offer summary

Qualifications:

5+ years experience in software engineering or customer success., Experience in API security or consulting preferred., Strong understanding of DevOps and cloud technologies., Bachelor's degree in Computer Science or related field preferred..

Key responsabilities:

  • Provide technical guidance throughout the customer lifecycle.
  • Troubleshoot complex issues and develop solutions.
Traceable logo
Traceable Scaleup https://www.traceable.ai/
51 - 200 Employees
About Traceable
Traceable is the industry’s leading API Security company that helps organizations achieve API visibility and attack protection in a cloud-first, API-driven world. Traceable is the only intelligent and context-aware solution that powers complete API security – API discovery and posture management, API security testing, attack detection and protection, anywhere your APIs live. Traceable enables organizations to minimize risk and maximize the value that APIs bring their customers. To learn more about how API security can help your business, book a demo with a security expert.
See all jobs

Job description

About Traceable

Join the future of API security with a company founded by serial innovators reshaping the software industry. Visionaries Jyoti Bansal and Sanjay Nagaraj, creators of AppDynamics (acquired by Cisco for $3.7B), established Traceable with a bold ambition: to become the global leader in API security. 

We're experiencing explosive growth, tripling revenue and scaling rapidly to empower enterprises facing evolving API threats. This success is fueled by a winning strategy: unwavering customer obsession, relentless product innovation, and strategic partnerships – all backed by the entrepreneurial expertise behind past industry-defining success. Our cutting-edge solution makes API security manageable for businesses across the globe, ensuring APIs drive growth, not risk.
 
Join this winning team and make your mark! 
 
About The Role
 
We are seeking an experienced, highly technical and customer-centric Customer Success Engineer (CSE) to join our Customer Success team. CES is a critical member of the Traceable Customer Success team and will play a crucial role in implementing and integrating Traceable solutions and use cases and providing expert technical guidance and best practices to help customers optimize their use and achieve maximum value from our platform.
 
We are a small team of highly motivated, hands-on problem solvers working at the intersection of technology, security and business who are not afraid to roll up their sleeves and take on a diverse set of challenges with a continuous learning mindset. You will become a trusted technical advisor to a  wide range of customers from startups to Fortune 500 enterprises, while having the opportunity to contribute to the growth and success of the rapidly growing company and team.
 
Role Responsibilities
  • Provide hands-on technical guidance and support  throughout the customer lifecycle, including platform configuration, integration support, and custom solution development.
  • Provide expert technical guidance and best practices to help customers optimize their use of the Traceable platform.
  • Troubleshoot complex technical issues, collaborate with engineering teams, and develop creative solutions to customer challenges.
  • Understand customer requirements and architect solutions that align with their business objectives.
  • Assist customers in integrating API security into their Security and DevOps workflows.
  • Create and maintain technical documentation, including implementation and best practice guides
  • Serve as the primary technical point of contact and own the technical relationship for a portfolio of key customers, building strong relationships with customers and ensuring a deep understanding of their business needs and technical requirements.
  • Educate and train customers to become champions of Traceable.
  • Recommend API security best practices, microservices architecture, platforms and application infrastructure required to successfully implement a complete API security solution based on Traceable.
  • Develop and maintain a deep understanding of Traceable AI's products, technology, and industry trends to effectively support and educate customers.
Qualifications
  • 5+ years of experience in a software engineering, architecture, consulting, technical account management, customer success, or technical support role, preferably within the software or technology industry.
  • Prior experience in security engineering, API security and management, SIEM, Software Development, DevOps, DevSecOps, or web application firewalls is preferred.
  • Previous experience with container technologies (Docker, Kubernetes) and the security considerations associated with them.
  • Strong understanding of application security, performance optimization, and cloud technologies (AWS, GCP, PCF, k8s, etc).
  • Experience in and understanding of cloud deployments & microservices architectures - especially as it relates to security and compliance requirements.
  • Experience and understanding of DevOps principles and practices, including CI/CD pipelines, automation, and infrastructure-as-code.
  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud, DevOps, and security space.
  • Exceptional interpersonal, communication, and relationship-building skills, with a proven ability to manage complex customer relationships and communicate business and technical value to all levels of management.
  • Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues.
  • Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines simultaneously.
  • Comfortable working in a fast-paced, dynamic environment, with a strong commitment to continuous learning and growth.
  • Bachelor's degree in a related field, such as Computer Science, Information Technology, or Engineering is preferred.
Traceable Perks & Benefits
  • Competitive compensation 
  • Early stage equity so when Traceable succeeds, you do too
  • Flexible paid time off 
  • Paid parental leave
  • Best-in-class health benefits including a One Medical membership 
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Remote home office setup
  • Monthly internet reimbursement
  • 401(K)
We value diversity and treatment of employees and applicants is based on merit, talent and qualification. We encourage people from underrepresented groups to apply.  We believe the key to success is bringing together unique perspectives and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For qualified applicants with criminal histories, consideration will be consistent with the requirements of the San Francisco Fair Chance Ordinance. All your information will be kept confidential according to EEO guidelines. 
 
Direct applicants only. Recruiting agencies: Please do not email or call our team. We are not accepting agency candidates.
#LI-LB

 

 
We believe the key to success is bringing together unique perspectives and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
For qualified US: applicants with criminal histories, consideration will be consistent with the requirements of the San Francisco Fair Chance Ordinance.  All your information will be kept confidential according to EEO guidelines.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementTechnical AssistanceEndpoint SecurityMicroservices DevelopmentCI/CDSoftware DevelopmentDevOpsCloud TechnologiesSecurity EngineeringTechnical DocumentationContainerizationKubernetesApplication SecurityPerformance TuningDocker Machine

Other Skills

  • Troubleshooting (Problem Solving)
  • Social Skills
  • Problem Solving
  • Communication
  • Time Management
Are you interested?

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