Staff Product Designer, Architecture

Summary:

We are currently seeking a Staff Product Designer to join our Experience Architecture Team. This role sits within the Product Design function and reports to the Director of Experience Architecture. This role can be performed from one of our Canadian offices, or remotely from the US or Canada or a combination of both. Some exceptions may apply.

What your team does

Design plays an integral role at Clio, making up one of the three pillars of our Research and Development organization alongside Product Management and Engineering. Product designers directly engage in researching the behaviours and needs of our users. They act as user experience champions as we work to transform the way lawyers and their staff provide services to their clients. If you’re focused on shipping value to customers with an opportunity to revolutionize an industry, you’ve found your next team.

As part of the Product Design Architecture team, you will play a pivotal role in helping customers understand, adopt, and maximize the value of Clio’s products for their law firms. Collaborating across the product organization, you’ll identify opportunities to connect Clio’s capabilities, driving deeper customization, personalization and engagement with our suite of products to maximize the value and impact of Clio for every customer. This role ensures customers unlock the full potential of our products at every stage of their journey, from onboarding to ongoing use.

What You’ll Work On

• Collaborate with Product Management, Engineering, and Research across multiple product teams to drive design strategy, product decisions, and roadmap priorities based on user research and business needs

• Create scalable design solutions and frameworks that leverage AI/ML to seamlessly onboard new users and guide them to discover and engage with additional Clio products as their needs evolve

• Own end-to-end user journeys and all aspects of design execution from vision, and ideation, to prototyping, to user testing, to final production

• Streamline the onboarding experience in partnership with sales and customer success with a critical eye on time to value

• Streamline the attach/expansion experience in partnership with marketing and pricing/packaging teams with a critical eye on ARPS

• Envision and launch an ongoing communication framework that highlights recommendations across a broad spectrum of activities supporting both the business of law and practice of law - positioning Clio as a trusted partner - with a critical eye toward active use & lifetime value

• Collaborate with other product designers to drive alignment and consistency across the entire user experience

• Challenge established patterns and discover new ways of problem-solving, all while being a clear and effective communicator

• Provide mentorship and design feedback to other design team members

• Serve on the Staff Product Design council to contribute to design team culture and initiatives, as well as maintain and upgrade the design system
   

What You’ll Bring

• 7+ years of Product Design experience

• Mastery of your craft including driving UX research, strong visual & interaction design skills, prototyping, and UX best practices

• A desire and willingness to experiment and take big swings, explore new approaches that leverage the latest in AI, and optimize with methods like A/B testing

• Experience with systems thinking and leading design projects that span multiple feature teams and product lines in collaboration with their respective PMs, engineers, designers and researchers 

• Experience partnering outside of product with teams such as data science, customer support and business strategy to fully understand the problem, opportunity and business implications

• Excellent written and verbal communication skills

• Low ego and open-mindedness

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers