Position:                    Product Release Specialist (Pacific Time Zone)
Department:     Member Services / Support
Reports To:      Product Release Manager
Type:        Full-time (40 hours per week) / Work from Home/North America
Compensation:       $73,000 - $78,000 USD
Open through:     31 January, 2025

Tessitura is a not-for-profit tech company dedicated to helping arts and cultural organizations thrive.

CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.

The Tessitura community includes over 750 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.

Job Summary

The purpose of this position is to install, upgrade, and maintain the software and products for Tessitura members using our Cloud Hosting services. They will also work very closely with internal stakeholders across departments to ensure the rollout and adoption goals are met and attainable. In addition, contribute to upkeep of department documentation and processes.

Specific Responsibilities

Install the Tessitura application for new Tessitura members across multiple serves.
Upgrade and maintain the Tessitura application in the Cloud Hosted environment.
Assist with the migration of existing clients from on premise installation to the Tessitura Cloud Hosted environment.
Maintain infrastructure of the Cloud Hosting environment as needed for Tessitura members.
Perform other software and product upgrades for Tessitura integrations.
Collaborate with Support, Development and Automation teams to test deployments of new releases and features.
Collaborate with Professional Services to test deployment of installs and updates for integrations and customizations.
Performs troubleshooting of installation, upgrade automations and network problems as necessary to identify the root cause of issues reported.
Provide escalated resources for support staff regarding the Cloud Hosting environment and software in a timely fashion.
Provide training to Tessitura members and internal teams, as well as new Product Release team members as needed, within a defined scope.
Create and maintain internal documentation to ensure that we have the most up to date information available to our internal teams.
Other duties as assigned.

General Responsibilities

To ensure a quality efficient experience with upgrades and installs for our members and staff.
As a term of employment, the post holder may be required to undertake such other duties and / or times of work as may be reasonably be required commensurate with the general level of responsibility within the Company.

Required Skills and Experience

Ability to manage several projects simultaneously, whilst demonstrating prioritization skills and a consistent sense of urgency to meet assigned deadlines.
Excellent collaboration skills, with proven track record of working with different teams and people of all demeanors.
Strong troubleshooting and problem solving skills, with exceptional analytical and critical thinking abilities.
Self-motivated and ability to work efficiently in a virtual environment, including learning new functionality and skills. Must be able to work independently and in groups.
Ability to follow online and written procedures.
Excellent communicator, written and verbal.
Demonstration of strong customer service skills, initiative and ability to assume additional duties.
Must be extremely detailed, organized and results-oriented.

Preferred Skills and Experience

Experience of the Tessitura application, SSMS, SQL and Citrix.
Knowledge of Confluence and JIRA.

How to apply:
Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected].
Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, it will also fuel collaboration, innovation and creativity as we deliver on our mission.
Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.
Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.
Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientations, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristics protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit, and performance.

Product Release Specialist (Pacific Time Zone)

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