Job description

Job brief

The company is a prominent provider of IT support services, delivering high-quality technical assistance across a variety of platforms. They are currently seeking a Helpdesk Support professional to provide first-tier technical assistance, troubleshoot user issues, and manage day-to-day administrative tasks related to IT services. The role offers a dynamic environment for growth and development in the field of IT support.

Responsibilities

Provide first-tier user support and troubleshooting for desktop and laptop systems.
Offer technical support by phone or desk-side for desktop issues, Office 365, and Windows 10 services.
Perform regular system checks and day-to-day operations for seamless functionality.
Handle administrative tasks, including managing hardware inventory and preparing system documentation and reports.
Coordinate with vendors for the maintenance and servicing of IT systems.
Participate in 24/7 shift duty schedules to ensure continuous support.

Requirements

Higher diploma in computer studies or above, with at least 2 years of relevant IT experience (fresh graduates are welcome).
Solid background in helpdesk or deskside support.
Knowledge of Windows 10, Mac OS, Office 365, and AV systems.
Good communication and interpersonal skills.
Ability to work independently and manage tasks efficiently.

Benefits & Perks

Competitive salary and performance-based bonuses.
Flexible working arrangements.
Opportunities for professional growth in the IT support field.
Health and wellness benefits.
24/7 shift duty support with compensatory time off.
Join a collaborative team culture that values innovation and service excellence.

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