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Customer Success Manager

Remote: 
Full Remote
Work from: 
United Kingdom

Offer summary

Qualifications:

Experience in data services or Aerospace Defence, Fluency in German and English, Background in military or intelligence services is a plus, Passion for using technology and online tools.

Key responsabilities:

  • Train and support the end user community
  • Work closely with customers to understand their needs

Janes logo
Janes Information Technology & Services SME https://www.janes.com/
201 - 500 Employees
About Janes
Janes enables militaries, governments and defence companies to make critical decisions. Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies and markets. Linking millions of assured data points, Janes data model creates a framework of interconnected open-source defence intelligence. This allows our customers to integrate all relevant data and connections into a single intelligence environment to deliver a more complete and accurate answer. Using Janes, our customers can use their scarce resource more effectively, to get to better decisions with higher confidence, more quickly. • More than 70,000 profiles of military equipment (air, land and sea) in production and use around the globe • Inventories for more than 190 countries, ORBATs for 19,000 military units and 22,000 military installations • Structured, consistent database of events related to terrorism, risk and security • Defence budgets for 107 countries and procurement programmes across military aircraft, combat vehicles and military ships • Market assessments, opportunities across 19 markets and data on more than 26,000 defence industry organisations • Security assessments and analysis of CBRN response capabilities, production and proliferation • Tracking of the global operations of Chinese and Russian enterprises to understand the role they play in the projection of power, control and influence over foreign countries
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Job description

Janes delivers the world’s most complete collection of open-source defence and security intelligence. With a global team of expert analysts, Janes has been a trusted source of data and analysis for militaries, governments, and defence manufacturers for over 125 years. 

Accessible via high- and low-side environments, Janes OSINT data asset links equipment, military capabilities and orders of battle, events, countries, companies, and markets. Using Janes our customers gain access to unrivalled, actionable open-source intelligence for decision advantage.

Job purpose

As the Customer Success Manager, you will play a key role in building strong relationships with customers across Germany, ensuring they gain maximum value from Janes’ content, data, and services. This client-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities.

The Customer Success Manager will be responsible for re-educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our customers while growing your career in an innovative and supportive environment.

 

How you will contribute at Janes
  • Train and support the end user community, helping them harness the full potential of Janes’ data and content.
  • Work closely with customers to understand their workflows, needs and feedback to develop and maintain an engaged user community.
  • Undertake end user community surveys following up on actions where required to ensue training meets and enhances customers’ expectations of Janes.
  • Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice.
  • Partner with the Sales team to identify and capture new business opportunities, building on Janes’ reputation for excellence.
  • Collaborate across teams to test and improve Janes’ products, ensuring they meet evolving customer requirements.
  • Work with Marketing to develop user-focused promotions and engagement activities, creating a sense of community and shared purpose.

Requirements

  • A proven background in data services and/or within Aerospace & Defence or the military sectors.
  • Confidence in presenting ideas virtually and in person, with an ability to connect with diverse audiences.
  • Fluency in German and English.
  • A customer-first mindset, with the ability to balance independent work with collaborative problem-solving.
  • A background in military, police, or intelligence services (e.g., G/J2 roles) is a plus.
  • A passion for using technology and online tools to drive results as well as experience working remotely.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data Distribution ServicesCustomer EngagementPresentation TrainingMilitary ServiceDefensive TacticsAerospace Technology

Other Skills

  • Relationship Building
  • Problem Solving
  • Training And Development
  • Collaboration
  • Creativity
Are you interested?

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