Residential Solar Billing Analyst

Job Summary:

As a Residential Solar Operations & Billing Analyst, you are a member of one of IGS’s fast-paced emerging businesses. A Residential Solar Operations & Billing Analyst is responsible for a variety of operations related tasks such as customer billing, email and an IGS in-house ticketing system.  Data analysis, reporting, facilitating operational/system issues with internal Residential Solar team, Internal Business Partners and EPCs, and supporting value proposition, pre-pay, and buyout calculations for customers. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.

Primary Responsibilities:

• Ensure all manual invoices are completed timely and accurately.

• Follow processes to administer billing files efficiently and effectively.

• Ensure customers are set up in accordance with contract and billing requirements.

• Work billing signals and alerts.

• Conduct quality assurance checks on invoices of all billing types.

• Identify gaps in data process flow and react accordingly with emphasis on process improvement.

• Provide support to internal departments through troubleshooting billing related issues and providing explanations to billing inquiries, escalating issues as necessary.

• Provide support to escalated customers through troubleshooting billing related issues and providing explanations to billing inquiries, escalating issues as necessary.

• Other duties and responsibilities as assigned.

Required Skills:

• Excellent organization and communication skills.

• Strong analytical, critical thinking and problem-solving skills.

• Previous relevant experience with full ownership of end-to-end process.

• Team player able to develop strong internal working relationships.

• Proficient in MS office programs (Outlook, Word, Excel).

• Ability to quickly learn and adapt to new software programs, including navigating several systems.

• Proficient in SQL

Minimum Education and Experience:

• Bachelor’s degree or equivalent experience.

• Proficient Microsoft Suite Skills

• 2 years’ experience in a transaction processing operations or related environment is favorable.

• 2 years’ experience in a billing related role

• 2 years minimum experience in a customer service setting

• Solar experience a plus

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Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.