Implementation Consultant

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
  
  

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.

To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

ECI is seeking a highly motivated, dynamic, high-energy, hands-on professional to join our Professional Services team to drive project implementations for our Deacom Product.

Our ERP Implementation Consultants act as key resources and points of escalation for each implementation. Their goal is to successfully implement and provide ongoing consulting for customers utilizing Deacom, creating an exceptional customer experience through implementing new strategies, solutions, and processes to reach successful go-lives.

Essential Job Functions

Be the primary representative and go-to resource for new customers implementing the all-inclusive ECI DEACOM ERP platform.

Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.

Understand and deliver upon ECI Deacom implementation methodology, which includes the ability to complete:

• Requirements gathering through existing process reviews
• Systems design and fit-gap analysis
• System configuration and setup
• Engineer Deacom solutions based on complicated customer business requirements
• Concept validation and user acceptance testing
• Pre-implementation system testing
• Data migration and data formatting recommendations
• Consulting recap and activity reporting
• Drive Key Performance Indicators (KPIs) to help customers understand and continuously improve their business.
• Travel to customers domestically and internationally, average 50%, understanding business processes and delivering training for customers using DEACOM.
  
  

Qualifications

• Bachelor’s or Master’s degree in business, accounting, supply chain, information systems or equivalent
• Strong ERP product knowledge, 1-3 years ERP experience preferred
• Prior experience in software implementation or consultation.
• Understand common industry business practices in manufacturing, operations, distribution, and finance
• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
• Excellent organizational skills, attention to detail, delivers high-quality work, self-motivated and an internal desire to succeed
• Excellent presentation and written/oral communication skills
• Possesses a professional presence suitable for direct client interaction by telephone
• Valid drivers license and/or passport for the travel within the US & Canada that will be required.
• Proficiency in Microsoft Office products and Microsoft Windows
  
  

Additional Qualifications (NOT REQUIRED)

• Experience working with a customer on business process improvement projects.
• Experience in using Microsoft SQL Server query, views, and stored procedures.
• APICS/CPIM certification a plus.
• Prior experience in project management, specifically using MS Project or other project planning tools.
• Proficiency in MS Visio, designing process mappings and flowcharts to illustrate workflow.
  
  

In addition to our competitive salary and award-winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.