Help Desk III

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For:

We are seeking a Help Desk III (Customer Success Associate) to provide exceptional customer service and support to stakeholders across Wisconsin. This role involves assisting educational institutions with data submission and reporting processes, troubleshooting issues, and ensuring data quality. The position also includes responding to data requests and offering training to enhance understanding of state reporting systems.

The ideal candidate will be detail-oriented, tech-savvy, and comfortable working both independently and collaboratively.

Responsibilities:

Customer Service and Help Desk Support (90%)

• Serve as the primary contact for customer service inquiries from Wisconsin schools and districts.
• Create, monitor, and resolve requests and incidents using ticketing software.
• Assist school districts in submitting and reviewing data to ensure accuracy and quality.
• Monitor data health and provide guidance on resolving issues and errors.
• Review data quality reports and prioritize efforts leading up to data snapshots.
• Collaborate with product owners to identify and improve state reporting processes through business process analysis.
  
  

Training and Outreach (5%)

• Develop and maintain training materials and presentation content.
• Lead and participate in webinars, workshops, and conferences to support stakeholders.
• Advise management on situations requiring additional support or escalation.
  
  

Additional Duties (5%)

• Stay updated on application changes and team procedures.
• Participate in team meetings, training sessions, and user groups.
• Perform other duties as assigned.
  
  

Qualifications:

Required:

• 1–3 years of experience in customer support, help desk, or data management roles.
• Strong customer service skills with the ability to maintain positive interactions.
• Proficiency with ticketing systems and productivity tools (e.g., Microsoft Dynamics CRM).
• Basic understanding of data security and governance best practices.
• Ability to work independently and make decisions in complex situations.
• Strong oral and written communication skills.
• Knowledge of business logic and technical requirements interpretation.
  
  

Nice-to-Have:

• Familiarity with API technologies, data warehousing, and reporting.
• Ability to conduct data health checks using visualizations and download files.
• Previous experience with education-related software systems at the school, district, or state levels.
  
  

About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

Codeworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.