This Remote position is open to any qualified applicant in the United States.
- Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Job Title - Release Management Manager (Remote)
We are seeking an expert Infra Ops Specialist with 12 to 16 years of experience to join our team, Expertise in Release Management Asset Management Change Life Cycle Management and Incident Management. This role involves managing and optimizing our infrastructure operations to ensure flawless service delivery. The work model is hybrid with day shifts and no travel required.
- Lead and mentor onshore and offshore CFS team.
- Ensure SLAs are consistently met across all IT services.
- Continuously improve IT Service Management (ITSM) processes to enhance efficiency and service delivery.
- Implement and drive improvement initiatives to improve service quality and efficiency.
- Coordinate and manage incident, Identify gaps in existing processes and develop new processes to address these gaps.
- change, and problem management processes to ensure timely resolution and minimal disruption to business operations.
- Generate and analyze reports on ITSM activities and performance for management review.
- Ensure governance standards are maintained across all ITSM processes.
- Promote partnership among IT teams and ensure clear communication with collaborators.
- Conduct or participate in daily stand-up meetings with teams from various functions to review ongoing projects, incidents, and any critical issues.
- Provide updates on service performance and discuss priorities for the day.
- Supervise the ITSM tool for new incidents Change and problems.
- Leading the issue all communications and providing key customer management
- Leading driving facilitating and chairing all investigation activities meetings and conference calls
- Forming collaborative action plans with specific actions roles and deadlines and ensuring these are completed
- Matrix management of people processes and resources including external - including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up-to-date including contacts information technical diagrams post major incident reviews
- Supporting and cultivating process improvements and knowledge base improvements
- Continually maintaining and developing tools and resources to manage major incidents effectively
- Providing periodic major incident metrics reports
- Coordinate with relevant teams to ensure timely resolution of incidents and root cause analysis for recurring issues.
- Advance critical incidents as needed and ensure communication with collaborators.
- Review and approve change requests ensuring they are properly documented and assessed for impact.
- Schedule and coordinate change implementations to minimize disruption to services.
- Conduct post-implementation reviews to evaluate the success of changes.
- Supervise the processing of service requests ensuring they are handled efficiently and meet service level agreements (SLAs).
- Generate and review performance reports to identify trends and areas for improvement.
- Share insights and recommendations with senior management and collaborators.
- Build weekly/monthly reports on critical metrics for Incident Change and Problem tickets.
- Communicate regularly with business units to understand their needs and gather feedback on IT services.
- Ensure that IT services are aligned with business objectives and requirements.
- Find opportunities for process improvements and implement effective strategies.
- Promote a culture of continuous improvement within the ITSM team.
- Hands on experience in ServiceNow Tool.
- Ensure that all ITSM processes and procedures are well-documented and align with regulatory requirements.
Salary And Other Compensation
Applications will be accepted until January 16, 2025.
The annual salary for this position is between $73,350 - $116,000 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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