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Customer Support Happiness Officer (Vietnamese)

Remote: 
Full Remote
Work from: 
China

Offer summary

Qualifications:

Bilingual proficiency in Vietnamese and English, Previous experience in customer support is advantageous, Strong desire to assist others, Excellent communication abilities.

Key responsabilities:

  • Provide customer support via email and live-chat
  • Translate product information into Vietnamese
Strikingly logo
Strikingly Startup http://www.strikingly.com
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
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Job description

Job Overview

We are in search of a Bilingual Vietnamese-English Customer Support Agent, referred to as a Happiness Officer, who will deliver exceptional and friendly service through our email and live-chat platforms. The ideal candidate will possess a genuine passion for assisting others and demonstrate composure in high-pressure situations.

Key Responsibilities

  • Provide courteous and professional customer support via email and live-chat channels.
  • Translate product information into Vietnamese, utilizing the provided tools for efficiency.
  • Regularly moderate translations contributed by others, ensuring accuracy and clarity.
  • Maintain a positive demeanor and effective communication with customers.
  • Address and resolve customer inquiries and concerns promptly.

Required Skills

  • Bilingual proficiency in Vietnamese and English.
  • Strong communication skills.
  • A customer-centric approach to service.
  • Ability to remain calm and collected under pressure.
  • Experience with email and live-chat support.
  • Translation skills with an eye for detail.

Qualifications

  • Excellent bilingual communication abilities in Vietnamese and English.
  • Previous experience in a customer support role is advantageous.
  • A strong desire to assist others and provide outstanding service.

Career Growth Opportunities

We are dedicated to nurturing the professional growth of our employees. As a Happiness Officer, you will have opportunities to refine your language skills and enhance your customer support expertise, with the potential for progression into leadership roles in the future.

Company Culture And Values

Our company values a collaborative and supportive work environment, emphasizing teamwork and communication. We encourage our team members to share their ideas and strive toward common objectives, fostering a positive culture centered on customer satisfaction.

Employment Type: Full-Time

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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