Customer Support Officer (Italian Happiness)

Job Overview

We are seeking a dedicated Bilingual Italian - English Customer Support Specialist, also referred to as a Happiness Officer, to deliver excellent and friendly service via our email and live-chat platforms. The ideal candidate should have a strong commitment to assisting others and the ability to remain composed in challenging situations.

Key Responsibilities

• Provide professional and courteous support through email and live-chat channels.
• Translate our product content into Italian effectively, with provided resources to facilitate the translation process.
• Regularly moderate and assist with translations from fellow team members, ensuring high standards are maintained.
  
  

Required Skills

• Bilingual proficiency in Italian and English.
• Exceptional written and verbal communication skills.
• Ability to maintain calmness under pressure.
• A genuine passion for customer service and a desire to help others.
  
  

Qualifications

• Previous experience in customer support or a related role is advantageous.
• Familiarity with translation tools is a benefit but not mandatory.
• A high school diploma or equivalent is required; additional qualifications in languages or customer service are a plus.
  
  

Career Growth Opportunities

This position offers valuable experience that can enhance your language capabilities and customer service skills, potentially leading to further career advancements within our organization.

Company Culture And Values

Our organization prides itself on a customer-centric approach, promoting professionalism and friendliness in every interaction. We cultivate a supportive and inclusive work environment, encouraging employees to collaborate and grow together.

Networking And Professional Opportunities

Joining our team will provide you with opportunities to expand your professional network, engage in skill development, and collaborate with colleagues both locally and globally.

Compensation And Benefits

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive health and wellness programs to support employee well-being.
• Tools and resources designed to streamline translation tasks and enhance work efficiency.
  
  

Why You Should Apply

If you are enthusiastic about helping others and possess a love for language, this role offers a chance to contribute positively while advancing your career in a dynamic and rewarding environment.

Employment Type: Full-Time