Non Voice Customer Support Bilingual Vietnamese

Job Overview

Strikingly is on the lookout for a dedicated Bilingual Korean Customer Support Representative, often referred to as a Korean Happiness Officer. We are a cutting-edge, mobile-friendly website builder committed to empowering individuals to express their uniqueness.

Key Responsibilities

• Embody the Strikingly brand ethos in all customer interactions by adopting our voice and tone.
• Create memorable experiences for our customers by providing exceptional support through email, chat, and social media channels.
• Translate product-related communications, including newsletters and lifecycle emails, to enhance customer understanding.
• Cultivate an in-depth understanding of our product and internal software to assist customers efficiently.
• Foster a positive and uplifting atmosphere in every interaction, contributing to an engaged team environment.
  
  

Required Skills

• Professional proficiency in both Korean and English communication.
• A genuine passion for supporting individuals with diverse learning needs.
• Strong problem-solving, analytical skills, and a deep love for continuous learning.
• Previous customer service experience in a dynamic, fast-paced environment.
• A reliable working setup, including a desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and a minimum internet speed of 20Mbps.
  
  

Qualifications

• Professional level communication skills in Korean and English.
• Commitment to working full-time (40 hours per week).
  
  

Career Growth Opportunities

At Strikingly, we prioritize your professional development. We offer ample opportunities for career advancement, encouraging continuous growth through training and skill enhancement.

Company Culture And Values

We pride ourselves on creating a fun, collaborative international work environment. Positivity and happiness are at the core of our interactions, both with customers and within our team, cultivating a culture of support and empowerment.

Compensation And Benefits

• Flexibility to work from any location.
• Paid leave benefits beginning after one year of service.
• An engaging workplace that promotes both personal and professional growth.
  
  

Employment Type: Full-Time